If you need to make changes to an application that has been declined or is "Under review" because it has incorrect information or is missing information, you can now amend your original application and re-submit it.
This will save you having to fill out an entirely new application.
Note: This functionality is not available on applications that have been approved. To notify HBF of changes to a practice that has been approved, please email ancillaryproviders@hbf.com.au.
Steps to update and re-submit:
1. Login to Tyro Health Online.
2. Update details - If you wish to update the practice name, practice address and/or ABN, select the "Locations" tab on the left, select the location that needs to be amended and click 'Edit Location". You can amend Practitioner names. Ensure to make your updates before continuing.
If you do not need to update the above and your updates only relate to the Practice Representative, their contact details and/or the AHPRA declaration, skip this step and move to step 3.
3. Select the "Documents" tab on the left.
4. Click on "Submitted documents". This will show any previously submitted documents.
5. Click on the application that you wish to update and re-submit.
6. Click on "Update application" in the top right hand corner.
7. Scroll down to the "Application form" section of the page.
Any changes made in step 2 to the practice name, practice address, ABN, Practitioner names and/or Practitioner provider numbers should show on the application form.
If you need to update the Practice Representative, their contact details and/or the AHPRA declaration, make those changes on the application form now.
8. To add any additional staff members select "Add another provider".
Here you'll be able to enter the provider's name and provider number for this practice.
9. Once all necessary updates are showing on the application form, review and complete the "Declaration" and click the "Submit" button.
If you require further assistance, you can contact the Tyro Health support team by clicking the chat bubble located on the bottom right of your browser or by emailing support@tyrohealth.com.