Once an icare invoice is submitted in Tyro Health Online, you can track the status of the invoice until it is paid. This article will outline what each status means.
You can view the status of all your invoices within the "Invoices" tab. You can also filter your list of invoices by location, date, funder or status.
You can view the status of each invoice on the right hand side "Status" column.
To get a more detailed look, including the status of individual items, click on an invoice to open it.
Statuses you will encounter:
Under Review: As soon as you complete an invoice, it will be marked at "Under Review".
Completed: Your invoice has been reviewed and approved by icare to be paid.
Declined: Unfortunately, your invoice was reviewed and declined by icare. In the case that the invoice has been rejected and you cannot identify a clear reason why, please contact icare. You can find icare's contact details here.
Cancelled: The invoice was cancelled from within Tyro Health Online.
Hopefully that helps! If you need any other help, our support team is available 8am to 6pm AEST Monday to Friday. You can contact us via the chat bubble on the bottom right of every page.