Our Help Centre is extensive, but sometimes it's best to just cut to the chase and talk to a human being.
Tyro Health Online Support (for claiming, invoicing & portal help)
Live Chat: Click the pink speech bubble in the bottom right corner of your screen.
Hours: Monday-Friday, 8am-6pm (AEST), excluding National Public Holidays
You'll first meet Fin, our AI Agent who will try to answer your questions, but you can request to speak directly with one of our team (within minutes if we're online).
If we're offline, you'll get a reply by email when we're back.
What we help with: Tyro Health Online portal, submitting claims, reconciling invoices, and account-related questions.
Tyro Health EFTPOS Support (for terminals, transactions & payments)
Phone Support: Call 1300 01 TYRO (1300 01 8976)
Hours: Monday-Friday 8am-6pm (AEST), excluding National Public Holidays
24/7 Emergency Support
What they help with: Tyro EFTPOS terminals, settlement queries, transaction issues, hardware troubleshooting & PMS Integration
If you have any questions, click on the pink chat bubble on our website or email our Customer Support team.