Introduction
If your Tyro Health Online password is stolen, two factor authentication (2FA) protects your account by requiring a login attempt or password change to access another proof of identity - 2FA in Tyro Health Online relies on your password (one, something you know) and a code sent to your phone (two, something you have).
According to the Australian Cyber Security Centre “Multi-factor authentication (MFA) is one of the most effective ways to protect your valuable information and accounts against unauthorised access.”
How to enable/disable 2FA for your account
Navigate to your account by clicking your login email in the top right of your screen and then click Tyro Health Account.
Below your login email and password, you can see a Two-factor authentication settings section. Here you can either:
'Enable' 2FA - you'll then be prompted to enter the mobile number you will use to receive verification codes via SMS.
'Disable' 2FA - the mobile number used will be deleted. If 2FA is subsequently enabled again, you'll be required to enter a mobile number.
When 2FA is enabled, you can change the mobile number used from your account settings - select 'Change mobile number' under the toggle to enable/disable 2FA.
When 2FA is enabled, you’ll be required to enter a verification code - sent via SMS to your mobile number - every 28 days when logging into Tyro Health Online. Verification codes are also required when you attempt to change your password, or the mobile number used for 2FA.
Can’t disable 2FA?
If 2FA is set as mandatory by a business your account is associated with, you won’t be able to disable 2FA - you may notice this if you are asked for a mobile number when logging into Tyro Health Online. To find out more, you can read our dedicated article on how to make 2FA mandatory for all accounts associated with your business.
Users with ‘Business Administrator’ access have 2FA enabled by default and this cannot be disabled.
If you require further assistance, you can contact the Tyro Health Support team by clicking the pink chat bubble located on the bottom right of your browser or by emailing support@tyrohealth.com.