# Tyro Health Help Centre > How can we help? ## Step-by-step setup guides - [How to Setup Online Payments on THO](https://help.tyrohealth.com/en/articles/12301256-how-to-setup-online-payments-on-tho.md): How to get started with processing digital card payments - [How to set up private health claiming](https://help.tyrohealth.com/en/articles/12301293-how-to-set-up-private-health-claiming.md): Set up private health insurance \(PHI\) claiming in Tyro Health Online \(THO\) in a few simple steps. - [How to complete your ID check](https://help.tyrohealth.com/en/articles/12301365-how-to-complete-your-id-check.md): How to complete your verification of identity to enable additional features - [How to set up Medicare Online, ECLIPSE & DVA Claiming](https://help.tyrohealth.com/en/articles/12306797-how-to-set-up-medicare-online-eclipse-dva-claiming.md): Set up Medicare Online & DVA claiming in Tyro Health Online \(THO\) in a few simple steps. ## Getting started and general use - [What is Tyro Health Online?](https://help.tyrohealth.com/en/articles/1360746-what-is-tyro-health-online.md): Some background on who Tyro Health is and what we do - [Tyro Health Marketing Disclaimers](https://help.tyrohealth.com/en/articles/6102775-tyro-health-marketing-disclaimers.md): A list of Tyro Health Marketing Disclaimers - [Email notifications from Tyro Health explained](https://help.tyrohealth.com/en/articles/4685559-email-notifications-from-tyro-health-explained.md): Details on what kind of role in Tyro Health Online receives email notifications. - [Complaint Resolution Process](https://help.tyrohealth.com/en/articles/5835075-complaint-resolution-process.md): How Tyro Health manage your concerns and complaints - [Change of Ownership: your options for updating your ABN with Tyro Health](https://help.tyrohealth.com/en/articles/13593735-change-of-ownership-your-options-for-updating-your-abn-with-tyro-health.md): Learn what a Change of Ownership \(CHOWN\) means in Tyro Health Online and what to do when your business ABN changes. - [Received an SMS from Tyro Health?](https://help.tyrohealth.com/en/articles/15788685-received-an-sms-from-tyro-health.md): Information about Tyro Health SMS messages, including patient payments, claims, Multi-Factor Authentication \(MFA\) - [Get started with Tyro Health Online](https://help.tyrohealth.com/en/articles/3193875-get-started-with-tyro-health-online.md): How to sign up and set up your Tyro Health account - [Signing up with an ABN](https://help.tyrohealth.com/en/articles/7226282-signing-up-with-an-abn.md): More information on why an ABN is required to sign up to Tyro Health - [Identity verification](https://help.tyrohealth.com/en/articles/3640511-identity-verification.md): More information on verifying your business, including why its required - [Driver licence card number](https://help.tyrohealth.com/en/articles/6336432-driver-licence-card-number.md): Where to find your card number for identity verification - [Business name and location name](https://help.tyrohealth.com/en/articles/1493023-business-name-and-location-name.md): More information on the differences and how it's shown to patients - [Setting up Tyro Health Online for multiple providers](https://help.tyrohealth.com/en/articles/7906847-setting-up-tyro-health-online-for-multiple-providers.md): More information on how to manage billings for seperate entities - [How to hide your location address](https://help.tyrohealth.com/en/articles/4675034-how-to-hide-your-location-address.md): Don't want your patient's to see the registered location address? - [Setting the reply-to email for patient receipts](https://help.tyrohealth.com/en/articles/5168265-setting-the-reply-to-email-for-patient-receipts.md): How to set the reply-to email address for the electronic receipts that your patients receive - [Tyro Health Online user roles](https://help.tyrohealth.com/en/articles/1789119-tyro-health-online-user-roles.md): More information about the different kinds of user roles in Tyro Health Online - [Adding staff members](https://help.tyrohealth.com/en/articles/2948075-adding-staff-members.md): How to add staff members and invite accounts - [Assigning an email to your new staff member](https://help.tyrohealth.com/en/articles/2671022-assigning-an-email-to-your-new-staff-member.md): Having trouble assigning an email to your new staff member? - [Missing email for staff members?](https://help.tyrohealth.com/en/articles/2739494-missing-email-for-staff-members.md): Some email addresses may have been removed from your staff details. You can find out why here. - [How to update your account email address](https://help.tyrohealth.com/en/articles/3184117-how-to-update-your-account-email-address.md): A guide on how to update your email address in your account - [How to update staff details](https://help.tyrohealth.com/en/articles/2948211-how-to-update-staff-details.md): Follow these instructions to edit staff details - [How to delete a Staff Member](https://help.tyrohealth.com/en/articles/2585021-how-to-delete-a-staff-member.md): Step by step instructions to delete a staff member or provider. - [How to create or remove a Business Administrator](https://help.tyrohealth.com/en/articles/2508793-how-to-create-or-remove-a-business-administrator.md): Instructions to add/remove a Business Manager role. - [How to add or remove a Location Manager](https://help.tyrohealth.com/en/articles/3018142-how-to-add-or-remove-a-location-manager.md): Would you like to add or remove a Location Manager to your Tyro Health Online account? - [Using Tyro Health Online as a locum provider](https://help.tyrohealth.com/en/articles/6168016-using-tyro-health-online-as-a-locum-provider.md): How to set up and locum provider for your location/s - [Pending provider numbers](https://help.tyrohealth.com/en/articles/2623956-pending-provider-numbers.md): Common reasons why provider numbers aren't activated or approved - [Avoid patient name as an invoice reference](https://help.tyrohealth.com/en/articles/8320103-avoid-patient-name-as-an-invoice-reference.md): About the "invoice reference" field and Personal Identifiable Information - [Patient records](https://help.tyrohealth.com/en/articles/3190585-patient-records.md): Save your patient details in Tyro Health Online - [Duplicate patient records](https://help.tyrohealth.com/en/articles/8064487-duplicate-patient-records.md): How to avoid and manage duplicates with a unique patient identifier - [How long do I need to retain physical receipts?](https://help.tyrohealth.com/en/articles/9025037-how-long-do-i-need-to-retain-physical-receipts.md): A guide on how long physical receipts should be kept for terminal transactions and claims. ## Tyro EFTPOS machines - [Industry selection on your EFTPOS application](https://help.tyrohealth.com/en/articles/14074520-industry-selection-on-your-eftpos-application.md): A guide to assist with selecting the correct industry on your EFTPOS application - [EFTPOS Paper Rolls](https://help.tyrohealth.com/en/articles/14025618-eftpos-paper-rolls.md): Frequently asked questions about Tyro EFTPOS paper rolls - [Storing Tyro Health Receipts for Audit and Record-Keeping](https://help.tyrohealth.com/en/articles/15389214-storing-tyro-health-receipts-for-audit-and-record-keeping.md): Learn how to store printed receipts and unused thermal paper rolls to support long-term record keeping. - [Use Tyro Health Online to process Tyro terminal payments](https://help.tyrohealth.com/en/articles/6211111-use-tyro-health-online-to-process-tyro-terminal-payments.md): How to send a card payment request to a connected Tyro terminal - [Enable Tyro EFTPOS machine refunds](https://help.tyrohealth.com/en/articles/6626936-enable-tyro-eftpos-machine-refunds.md): How to enable refunds on your Tyro EFTPOS machine - [Surcharging for Tyro EFTPOS machines](https://help.tyrohealth.com/en/articles/6102930-surcharging-for-tyro-eftpos-machines.md): How to manage Tyro EFTPOS machine surcharging via Tyro Health Online - [Introduction to our Tyro terminal integration](https://help.tyrohealth.com/en/articles/5754818-introduction-to-our-tyro-terminal-integration.md): Learn more about sending claim and payment requests from Tyro Health Online to your Tyro terminal - [Connect your Tyro EFTPOS machine to Tyro Health Online](https://help.tyrohealth.com/en/articles/5899716-connect-your-tyro-eftpos-machine-to-tyro-health-online.md): How to start processing transactions via your Tyro EFTPOS machine in Tyro Health Online - [How to add an additional MID to your paired EFTPOS machine in Tyro Health Online](https://help.tyrohealth.com/en/articles/11577490-how-to-add-an-additional-mid-to-your-paired-eftpos-machine-in-tyro-health-online.md): If you use a multi-merchant EFTPOS set-up, integrated to your Tyro Health Online \(THO\), you need to ensure all Merchant IDs \(MIDs\) within your merchant group are added to THO to allow payments to b... - [Introduction to Tyro EFTPOS Multi-merchant](https://help.tyrohealth.com/en/articles/6707160-introduction-to-tyro-eftpos-multi-merchant.md): About our functionality that enables practices to share an EFTPOS device with unlimited providers, and settle funds separately. - [How to set up a merchant group](https://help.tyrohealth.com/en/articles/14812748-how-to-set-up-a-merchant-group.md): Step-by-step guide on how to set up a merchant group for your practice. - [How to add an additional provider to your merchant group](https://help.tyrohealth.com/en/articles/14833163-how-to-add-an-additional-provider-to-your-merchant-group.md): Step-by-step guide on how to add an additional provider to an existing merchant group. - [Completing an EFTPOS Application Form - Additional MID in existing Merchant Group](https://help.tyrohealth.com/en/articles/12905419-completing-an-eftpos-application-form-additional-mid-in-existing-merchant-group.md): A practice manager's guide on how to complete an 'Add Account' EFTPOS application form for adding another MID to your Merchant Group. - [How to remove a provider from your merchant group](https://help.tyrohealth.com/en/articles/14833418-how-to-remove-a-provider-from-your-merchant-group.md): Step-by-step guide on how to remove a provider's MID from your merchant group - [How to update billing or settlement details for MIDs in your EFTPOS merchant group](https://help.tyrohealth.com/en/articles/14833533-how-to-update-billing-or-settlement-details-for-mids-in-your-eftpos-merchant-group.md): Instructions on how to update billing & settlement details for MIDs in your EFTPOS merchant group - [What's in the Tyro Health Pro Key box?](https://help.tyrohealth.com/en/articles/11195938-what-s-in-the-tyro-health-pro-key-box.md): What's in the box and getting your machine set up. - [How to set up the Tyro Health Pro Key](https://help.tyrohealth.com/en/articles/11195962-how-to-set-up-the-tyro-health-pro-key.md): A guide on how to set up your Tyro Health Pro Key device. - [Signing in to the Tyro Health Pro Key](https://help.tyrohealth.com/en/articles/10625140-signing-in-to-the-tyro-health-pro-key.md): A guide on how to get started with your Tyro Health Pro Key - [How to connect your Tyro Health Pro Key to Wi-Fi or Ethernet](https://help.tyrohealth.com/en/articles/10630401-how-to-connect-your-tyro-health-pro-key-to-wi-fi-or-ethernet.md): A simple guide to get your Pro Key online so you can process transactions. - [How do I connect my Tyro Health Pro Key to my PMS?](https://help.tyrohealth.com/en/articles/11871107-how-do-i-connect-my-tyro-health-pro-key-to-my-pms.md): A guide on how to integrate your Tyro Health Pro Key with your Practice Management Software. - [How to change the integration mode on the Tyro Health Pro Key](https://help.tyrohealth.com/en/articles/13395687-how-to-change-the-integration-mode-on-the-tyro-health-pro-key.md): How to change the integration mode of your Tyro Health Pro Key between standalone and integrated mode - [Dynamic Surcharging](https://help.tyrohealth.com/en/articles/11196423-dynamic-surcharging.md): How to enable surcharging on the Tyro Health Pro Key - [Change provider location on the Tyro Health Pro Key](https://help.tyrohealth.com/en/articles/14165197-change-provider-location-on-the-tyro-health-pro-key.md): Learn how to change the provider location used for standalone claiming on the Tyro Health Pro Key, so the correct location-specific provider numbers appear during the claim workflow. - [Tyro Health Pro Key Pilot Supported Health Funds](https://help.tyrohealth.com/en/articles/11195755-tyro-health-pro-key-pilot-supported-health-funds.md): Participating health funds for the Tyro Health Pro Key pilot program - [How to process a standalone Private Health Insurance claim \(on the Tyro Health Pro Key\)](https://help.tyrohealth.com/en/articles/10631295-how-to-process-a-standalone-private-health-insurance-claim-on-the-tyro-health-pro-key.md): A guide on how to process a Private Health Insurance claim in standalone mode on the Tyro Health Pro Key - [How to cancel a PHI claim on your Tyro Health Pro Key](https://help.tyrohealth.com/en/articles/10648411-how-to-cancel-a-phi-claim-on-your-tyro-health-pro-key.md): A guide on to cancel a PHI claim on your Tyro Health Pro Key - [Enable Standalone Medicare Easyclaim on the Tyro Health Pro Key](https://help.tyrohealth.com/en/articles/15268465-enable-standalone-medicare-easyclaim-on-the-tyro-health-pro-key.md): Learn how to quickly enable Medicare Easyclaim in Tyro Health Online to start processing Medicare Easyclaim, standalone on the Tyro Health Pro Key. - [Managing Providers for Standalone Medicare Easyclaim on the Tyro Health Pro Key](https://help.tyrohealth.com/en/articles/15268499-managing-providers-for-standalone-medicare-easyclaim-on-the-tyro-health-pro-key.md): Use this article to add or remove practitioners for standalone Medicare Easyclaim on the Tyro Health Pro Key. - [How to process a Medicare Easyclaim Bulk Bill claim in standalone mode](https://help.tyrohealth.com/en/articles/15268527-how-to-process-a-medicare-easyclaim-bulk-bill-claim-in-standalone-mode.md): A guide on how to process a Medicare Easyclaim Bulk Bill in standalone mode on the Tyro Health Pro Key. - [How to process a Medicare Easyclaim Patient Claim \(Fully Paid\) in standalone mode](https://help.tyrohealth.com/en/articles/15268965-how-to-process-a-medicare-easyclaim-patient-claim-fully-paid-in-standalone-mode.md): A guide on how to process a Medicare Easyclaim Patient Claim \(Fully Paid\) in standalone mode on the Tyro Health Pro Key. - [How to process a Medicare Easyclaim Patient Claim \(Part-Paid\) in standalone mode](https://help.tyrohealth.com/en/articles/15269929-how-to-process-a-medicare-easyclaim-patient-claim-part-paid-in-standalone-mode.md): A guide on how to process a Medicare Easyclaim Patient Claim \(Part-Paid\) in standalone mode on the Tyro Health Pro Key. - [How to process a Medicare Easyclaim Patient Claim \(Unpaid\) in standalone mode](https://help.tyrohealth.com/en/articles/15269950-how-to-process-a-medicare-easyclaim-patient-claim-unpaid-in-standalone-mode.md): A guide on how to process a Medicare Easyclaim Patient Claim \(Unpaid\) in standalone mode on the Tyro Health Pro Key. - [How to take a payment on the Tyro Health Pro Key](https://help.tyrohealth.com/en/articles/10630445-how-to-take-a-payment-on-the-tyro-health-pro-key.md): A guide on how to accept a standalone payment on the Tyro Pro Key - [How to process a refund on the Tyro Health Pro Key](https://help.tyrohealth.com/en/articles/11196411-how-to-process-a-refund-on-the-tyro-health-pro-key.md): Steps for processing a refund on the Tyro Health Pro Key - [Hybrid Mode](https://help.tyrohealth.com/en/articles/13755772-hybrid-mode.md): Information on how to do on-device transactions when your Tyro Health Pro Key is in Integrated Mode \(Hybrid Mode\). - [Accessibility Mode for Patients](https://help.tyrohealth.com/en/articles/12528226-accessibility-mode-for-patients.md): The Tyro Health Pro Key includes accessibility features for visually impaired patients when performing a Private Health Insurance claim or payment - [How to print reports on the Tyro Health Pro Key](https://help.tyrohealth.com/en/articles/12979720-how-to-print-reports-on-the-tyro-health-pro-key.md): How to print reports Settlement Reports & Private Health Claim activity reports on the Tyro Health Pro Key - [Troubleshooting - Tyro Health Pro Key](https://help.tyrohealth.com/en/articles/10631422-troubleshooting-tyro-health-pro-key.md): Steps on how to troubleshoot common Tyro Health Pro Key issues - [Can I connect the Tyro Health Pro Key to ethernet?](https://help.tyrohealth.com/en/articles/11195982-can-i-connect-the-tyro-health-pro-key-to-ethernet.md): Ethernet base for the Tyro Health Pro Key - [How to operate your new Tyro Health Pro Key EFTPOS Machine](https://help.tyrohealth.com/en/articles/11196008-how-to-operate-your-new-tyro-health-pro-key-eftpos-machine.md): Explanation of buttons and features on the Tyro Health Pro Key - [Tyro Health Pro-series EFTPOS Accessories Guide](https://help.tyrohealth.com/en/articles/12223695-tyro-health-pro-series-eftpos-accessories-guide.md): A guide to the Tyro Health Pro-series accessories ## Private health insurance - [How to set up private health claiming](https://help.tyrohealth.com/en/articles/5938215-how-to-set-up-private-health-claiming.md): Set up private health insurance \(PHI\) claiming in Tyro Health Online \(THO\) in a few simple steps. - [How to resubmit a PHI provider registration](https://help.tyrohealth.com/en/articles/16328299-how-to-resubmit-a-phi-provider-registration.md): How to amend a provider application that has be rejected for resubmission. - [How to add a provider for private health claims](https://help.tyrohealth.com/en/articles/7887094-how-to-add-a-provider-for-private-health-claims.md): How to add and delete providers for private health fund claims on Tyro Health Online \(THO\). - [Uploading provider letters](https://help.tyrohealth.com/en/articles/11506344-uploading-provider-letters.md): A guide on supporting documentation requirements to onboard providers to Private Health Claiming via HealthPoint Claims. - [Private Health Claiming via HealthPoint Claims funds and supported professions](https://help.tyrohealth.com/en/articles/5812784-private-health-claiming-via-healthpoint-claims-funds-and-supported-professions.md): List of HealthPoint participating funds and the professions supported - [Introduction to Private Health Claiming via HealthPoint Claims](https://help.tyrohealth.com/en/articles/5553290-introduction-to-private-health-claiming-via-healthpoint-claims.md): Learn more about private health insurance claiming via HealthPoint Claims - [How to process an online Private Health Insurance claim](https://help.tyrohealth.com/en/articles/2210608-how-to-process-an-online-private-health-insurance-claim.md): How to submit a private health insurance claim and process a gap payment online using Tyro Health Online - [How to process an EFTPOS Private Health Insurance claim through Tyro Health Online](https://help.tyrohealth.com/en/articles/6208037-how-to-process-an-eftpos-private-health-insurance-claim-through-tyro-health-online.md): How to send a private health claim and gap payment request from Tyro Health Online to a Tyro terminal - [How to process an online Private Health Insurance rebate estimate \(quote\)](https://help.tyrohealth.com/en/articles/12947848-how-to-process-an-online-private-health-insurance-rebate-estimate-quote.md): How to submit a private health insurance rebate estimate \(quote\) online using Tyro Health Online. - [Claim on behalf of a dependant](https://help.tyrohealth.com/en/articles/1352539-claim-on-behalf-of-a-dependant.md): How to process a dependant's claim with policy holder approval. - [Patient experience for private health insurance online](https://help.tyrohealth.com/en/articles/3009914-patient-experience-for-private-health-insurance-online.md): Detailed outline of the patient experience for online private health insurance claims sent via SMS to patients - [How to process multiple patient claims](https://help.tyrohealth.com/en/articles/11492882-how-to-process-multiple-patient-claims.md): A guide on how to process claims for multiple patients that share the same policy. - [Process claims using a digital private health insurance membership card](https://help.tyrohealth.com/en/articles/8534325-process-claims-using-a-digital-private-health-insurance-membership-card.md): How Apple or Android devices can be used to process a claim on a Tyro terminal - [Claiming for ADF Family Health Program Benefits via Tyro Health EFTPOS](https://help.tyrohealth.com/en/articles/10035214-claiming-for-adf-family-health-program-benefits-via-tyro-health-eftpos.md): How to claim multiple funds for ADF Family Health Program Benefits - [Cancelling Private Health claims](https://help.tyrohealth.com/en/articles/7922472-cancelling-private-health-claims.md): How to process a 'same day cancellation' for claims submitted from Tyro Health Online and a Tyro EFTPOS terminal - [Private health insurance patient approval methods](https://help.tyrohealth.com/en/articles/6961229-private-health-insurance-patient-approval-methods.md): Our guide to help your patients approve a private health insurance claim - [How to create a PHI invoice](https://help.tyrohealth.com/en/articles/16411618-how-to-create-a-phi-invoice.md): How to create an invoice for your patient to raise a claim with their fund directly - [Private health claiming troubleshooting](https://help.tyrohealth.com/en/articles/5821289-private-health-claiming-troubleshooting.md): A guide on common private health claiming error codes and troubleshooting. - [Non-claimable items](https://help.tyrohealth.com/en/articles/1850147-non-claimable-items.md): How to include a non-claimable item to your private health claim - [Can you back date digital Private Health Claims?](https://help.tyrohealth.com/en/articles/5098081-can-you-back-date-digital-private-health-claims.md): More information on submitting a claim for a previous date - [Settlements for Private Health Claiming via HealthPoint Claims](https://help.tyrohealth.com/en/articles/5812741-settlements-for-private-health-claiming-via-healthpoint-claims.md): More information on how and when settlements are paid - [Card issue details for PHI claims](https://help.tyrohealth.com/en/articles/9818237-card-issue-details-for-phi-claims.md): Where to find card issue date and card issue number for manually entered private health insurance claims - [Gap payment method required](https://help.tyrohealth.com/en/articles/4983520-gap-payment-method-required.md): Private health insurance claims require you to set a gap payment method - [Introduction to nib Direct](https://help.tyrohealth.com/en/articles/6098197-introduction-to-nib-direct.md): Key information about our direct integration for select professions - [Get started with nib Direct](https://help.tyrohealth.com/en/articles/6098204-get-started-with-nib-direct.md): How to get started with our direct integration with nib for private health claiming - [How to submit a nib Direct claim](https://help.tyrohealth.com/en/articles/6098207-how-to-submit-a-nib-direct-claim.md): A step-by-step guide to using Tyro Health Online to claim with nib Direct - [Using Tyro Health Online for nib MediGap claims](https://help.tyrohealth.com/en/articles/7192413-using-tyro-health-online-for-nib-medigap-claims.md): More information on using ECLIPSE for in-patient claiming - [Overseas claiming options for GPs](https://help.tyrohealth.com/en/articles/6091228-overseas-claiming-options-for-gps.md): How to choose from Tyro Health Online' range of claim options ## Medicare Online and DVA - [Where do I find my Facility ID for Medicare, DVA or ECLIPSE claims?](https://help.tyrohealth.com/en/articles/8165755-where-do-i-find-my-facility-id-for-medicare-dva-or-eclipse-claims.md): List of declared hospitals - Commonwealth Hospital Facility Provider Numbers - [GST for Medicare Online and DVA Claims](https://help.tyrohealth.com/en/articles/8772714-gst-for-medicare-online-and-dva-claims.md) - [Submitting Child Dental Benefits Schedule claims with Tyro Health](https://help.tyrohealth.com/en/articles/10101319-submitting-child-dental-benefits-schedule-claims-with-tyro-health.md): How dentist providers claim CBDS via Easyclaim and Medicare Online - [Learn more about our Medicare Online and DVA integration](https://help.tyrohealth.com/en/articles/3441764-learn-more-about-our-medicare-online-and-dva-integration.md): Understand how Tyro Health Online's Medicare Online and Department of Veterans' Affairs \(DVA\) integrations work, and whether they're right for your practice. - [Activating Medicare Online and DVA claiming in Tyro Health Online](https://help.tyrohealth.com/en/articles/4064976-activating-medicare-online-and-dva-claiming-in-tyro-health-online.md): Follow these steps to activate Medicare Online and DVA claiming in Tyro Health Online. - [How to Complete the Medicare Online Claiming Provider Agreement \(HW027 Form\)](https://help.tyrohealth.com/en/articles/3492304-how-to-complete-the-medicare-online-claiming-provider-agreement-hw027-form.md): When and how to download your pre-populated HW027 form from Tyro Health Online - [Adding Medicare Online staff details](https://help.tyrohealth.com/en/articles/2782650-adding-medicare-online-staff-details.md): How to add a new medical provider or edit existing details for Medicare claims. - [Set LSPN for Medicare Online and DVA claims](https://help.tyrohealth.com/en/articles/5716185-set-lspn-for-medicare-online-and-dva-claims.md): A guide on setting your Location Specific Practice Number for Medicare and DVA claims - [Easyclaim instant rebates and supported cards](https://help.tyrohealth.com/en/articles/8392985-easyclaim-instant-rebates-and-supported-cards.md): Which card types are supported? - [Set up a default benefit payee for Medicare Online and DVA](https://help.tyrohealth.com/en/articles/10672275-set-up-a-default-benefit-payee-for-medicare-online-and-dva.md): Guide on how to set up a default payee for Medicare Online & DVA claims. - [Create a bulk bill claim for Medicare Online](https://help.tyrohealth.com/en/articles/2782458-create-a-bulk-bill-claim-for-medicare-online.md): How to process a Medicare Bulk Bill in Tyro Health Online - [Creating Medicare Online patient claims](https://help.tyrohealth.com/en/articles/2782584-creating-medicare-online-patient-claims.md): How to create a Medicare Online patient funded \(PCI\) claim in Tyro Health Online - [Aftercare services for Medicare Online](https://help.tyrohealth.com/en/articles/3184397-aftercare-services-for-medicare-online.md): How to handle aftercare exceptions in Tyro Health Online - [Using the PDVC scheme](https://help.tyrohealth.com/en/articles/5561605-using-the-pdvc-scheme.md): This article will detail how you can utilise the PDVC \(Pay Doctor Via Cheque\) scheme when processing a Medicare patient claim - [Assisted card payment for a Medicare Online payment](https://help.tyrohealth.com/en/articles/3118518-assisted-card-payment-for-a-medicare-online-payment.md): Processing a Medicare payment on behalf of your patient - [Submitting a Medicare Online claim after the payment](https://help.tyrohealth.com/en/articles/3110947-submitting-a-medicare-online-claim-after-the-payment.md): Submitting a claim where the payment has already been collected - [Medicare Online claiming for patients with one name](https://help.tyrohealth.com/en/articles/5808686-medicare-online-claiming-for-patients-with-one-name.md): Learn how to submit a Medicare claim if they only have one name on their Medicare card - [What does the status on my Medicare claim mean?](https://help.tyrohealth.com/en/articles/3111011-what-does-the-status-on-my-medicare-claim-mean.md): Information about the different Medicare claim statuses - [How to add referral details to a Medicare claim](https://help.tyrohealth.com/en/articles/2782544-how-to-add-referral-details-to-a-medicare-claim.md): Details about referrals, and entering referral details in Tyro Health Online. - [What to do when your Medicare claims are "Outstanding"](https://help.tyrohealth.com/en/articles/3473220-what-to-do-when-your-medicare-claims-are-outstanding.md): If you have pending Medicare claims and aren't sure why, follow these steps. - [Adding claimant details](https://help.tyrohealth.com/en/articles/3531388-adding-claimant-details.md): If someone other than the patient is to receive the Medicare claim rebate, add claimant details - [Medicare Online claiming with the same item code](https://help.tyrohealth.com/en/articles/5865055-medicare-online-claiming-with-the-same-item-code.md): A Medicare Online or DVA claim has been rejected as a duplicate item, but it isn't. Here's how to fix that. - [Reciprocal Health Care Agreements for overseas visitors](https://help.tyrohealth.com/en/articles/7954259-reciprocal-health-care-agreements-for-overseas-visitors.md): More information on RHCAs and Medicare entitlements for overseas visitors - [Submit a hospital claim using Medicare Online](https://help.tyrohealth.com/en/articles/5651665-submit-a-hospital-claim-using-medicare-online.md): More information on how to use Medicare Online for in-patient claiming and Facility IDs - [Medicare Bulk Bill and Assignment of Benefit \(AoB\): how to obtain and record patient consent?](https://help.tyrohealth.com/en/articles/8231085-medicare-bulk-bill-and-assignment-of-benefit-aob-how-to-obtain-and-record-patient-consent.md): Learn how to obtain and record Assignment of Benefit \(AoB\) consent for Medicare bulk billed services using Tyro Health, including the requirements from 1 July 2026. - [Batch upload Medicare Online claims](https://help.tyrohealth.com/en/articles/8455108-batch-upload-medicare-online-claims.md): More information about the CSV file template used for Medicare Online - [Why do I see a response code 160 - Maximum number of services for Medicare / DVA when fewer than maximum were claimed?](https://help.tyrohealth.com/en/articles/8169140-why-do-i-see-a-response-code-160-maximum-number-of-services-for-medicare-dva-when-fewer-than-maximum-were-claimed.md): Seeing claim errors for Chronic Disease Management, Focused Psychological Services, Easting Disorders or similar schemes? - [How do I process a Medicare Safety Net \(OMSN or EMSN\) claim?](https://help.tyrohealth.com/en/articles/8629120-how-do-i-process-a-medicare-safety-net-omsn-or-emsn-claim.md): How can I tell if the EMSN benefit is applicable? - [Provider numbers for Dental Hygienists, Dental Therapists & Oral Health Therapists](https://help.tyrohealth.com/en/articles/13134887-provider-numbers-for-dental-hygienists-dental-therapists-oral-health-therapists.md): Since 1 July 2022, dental hygienists, dental therapists and oral health therapists in Australia can choose to apply for their own Medicare provider number, allowing them to directly claim eligible ... - [How to create a DVA invoice](https://help.tyrohealth.com/en/articles/3473135-how-to-create-a-dva-invoice.md): Want to submit a DVA invoice? Follow these steps - [White and gold card holders](https://help.tyrohealth.com/en/articles/3640265-white-and-gold-card-holders.md): How to indicate that the patient is a white or gold DVA card holder when raising claims. - [Claiming travel in DVA claims](https://help.tyrohealth.com/en/articles/5999197-claiming-travel-in-dva-claims.md): How to claim reimbursements for travel, including OT80 - [What does a patient funded Medicare claim look like?](https://help.tyrohealth.com/en/articles/3009944-what-does-a-patient-funded-medicare-claim-look-like.md): Want to see what steps your patient needs to take to complete a claim? Click here! - [Where to find your Medicare Location/Minor ID](https://help.tyrohealth.com/en/articles/3538588-where-to-find-your-medicare-location-minor-id.md): A guide on locating your Medicare Location/Minor ID - [Cancelling a Medicare bulk bill or DVA claim](https://help.tyrohealth.com/en/articles/3222670-cancelling-a-medicare-bulk-bill-or-dva-claim.md): Here is how you can cancel a Medicare bulk bill or DVA claim and contacting Services Australia - [Medicare and DVA claim errors and return codes explained](https://help.tyrohealth.com/en/articles/3528831-medicare-and-dva-claim-errors-and-return-codes-explained.md): A Medicare or DVA claim has been rejected, or has an error. What now? ## Pricing and billing - [Tyro Health Online pricing](https://help.tyrohealth.com/en/articles/3671187-tyro-health-online-pricing.md): Full details on Tyro Health Online fees and pricing. - [Tyro Health EFTPOS + Online bundle](https://help.tyrohealth.com/en/articles/7002654-tyro-health-eftpos-online-bundle.md): Receive free claiming and discounted online payments via Tyro Health Online when you connect your Tyro EFTPOS terminal to Tyro Health Online - [Tyro Health Online pricing for Cliniko](https://help.tyrohealth.com/en/articles/4728005-tyro-health-online-pricing-for-cliniko.md): Full details on Tyro Health Online pricing for transactions raised via Cliniko - [Tyro Health Online pricing for Core Practice](https://help.tyrohealth.com/en/articles/6673676-tyro-health-online-pricing-for-core-practice.md): Full details on Tyro Health Online pricing for transactions raised via Core Practice - [Tyro Health Online pricing for PracSuite](https://help.tyrohealth.com/en/articles/4964000-tyro-health-online-pricing-for-pracsuite.md): Full details on Tyro Health Online pricing for transactions raised via PracSuite - [EFTPOS paper roll pricing](https://help.tyrohealth.com/en/articles/14176323-eftpos-paper-roll-pricing.md): Full details on Tyro Health pricing for EFTPOS paper rolls. - [How Tyro Health Online bills](https://help.tyrohealth.com/en/articles/5208954-how-tyro-health-online-bills.md): More information on when fees are charged for Tyro Health Online paid functionality - [Download your billing history](https://help.tyrohealth.com/en/articles/5663508-download-your-billing-history.md): More information about your bills and transactions for Tyro Health Online - [Paying your Tyro Health Online fees](https://help.tyrohealth.com/en/articles/3166808-paying-your-tyro-health-online-fees.md): How to update your payment details, inc ## Tyro Health Online Payments \(THOP\) - [Set up Tyro Health Online Payments](https://help.tyrohealth.com/en/articles/3821128-set-up-tyro-health-online-payments.md): How to get started with processing digital card payments - [Introduction to Tyro Health Online Payments](https://help.tyrohealth.com/en/articles/3821081-introduction-to-tyro-health-online-payments.md): Learn more about our digital card payments feature - [Transaction statement descriptions for patients](https://help.tyrohealth.com/en/articles/6336539-transaction-statement-descriptions-for-patients.md): A guide to how Tyro Health Online Payments are shown on statements - [Process digital card payments](https://help.tyrohealth.com/en/articles/4303831-process-digital-card-payments.md): How to process card payments using Tyro Health Online - [Enter details to process a digital payment](https://help.tyrohealth.com/en/articles/3276737-enter-details-to-process-a-digital-payment.md): Processing an Assisted Card Payment \(MOTO\) - [Sending a receipt with Tyro Health Online](https://help.tyrohealth.com/en/articles/3194017-sending-a-receipt-with-tyro-health-online.md): Would your patient like a receipt for their transaction? - [Cancel or refund a card payment](https://help.tyrohealth.com/en/articles/4292800-cancel-or-refund-a-card-payment.md): How to process a refund or void a Tyro Health Online Payment transaction - [Accepting cash for a gap payment](https://help.tyrohealth.com/en/articles/829117-accepting-cash-for-a-gap-payment.md): How to process payments external to Tyro Health Online and complete invoices - [$1 authorisation](https://help.tyrohealth.com/en/articles/984786-1-authorisation.md): More information about card verification and when patients may see a $1 authorisation - [Transaction Limits for Tyro Health Online Payments](https://help.tyrohealth.com/en/articles/3852079-transaction-limits-for-tyro-health-online-payments.md): What they are and how to review them - [Request Card Details](https://help.tyrohealth.com/en/articles/6608082-request-card-details.md): How to capture and store a patient's payment card details - [Save Card Details](https://help.tyrohealth.com/en/articles/6443826-save-card-details.md): How to manage the mandatory saving of patient payment details - [Why did my attempt to save or update payment card details fail?](https://help.tyrohealth.com/en/articles/8209135-why-did-my-attempt-to-save-or-update-payment-card-details-fail.md): An explanation for when saving or updating payment card details fails - [Chargebacks](https://help.tyrohealth.com/en/articles/6844418-chargebacks.md): Responding to disputed transactions and pre-arbitration chargebacks and reducing chargebacks - [Introduction to holds and instalment plans](https://help.tyrohealth.com/en/articles/4296930-introduction-to-holds-and-instalment-plans.md): Overview and key information on payment holds and instalment plans - [Payment holds](https://help.tyrohealth.com/en/articles/4282173-payment-holds.md): Step-by-step guide on how to create and manage holds - [Instalment plans](https://help.tyrohealth.com/en/articles/4293021-instalment-plans.md): Step-by-step guide on how to create and manage instalments - [Failed or declined instalments](https://help.tyrohealth.com/en/articles/5257459-failed-or-declined-instalments.md): More information on managing instalment plans ## Settlement and reconciliation - [Tyro Health Online Settlements](https://help.tyrohealth.com/en/articles/5826582-tyro-health-online-settlements.md): More information on the settlement of funds Tyro Health Online manages - [How to manage your settlement bank details in Tyro Health Online](https://help.tyrohealth.com/en/articles/11871585-how-to-manage-your-settlement-bank-details-in-tyro-health-online.md): A guide on how to manage settlement and nominated bank accounts in Tyro Health Online - [Remittance for approved transactions](https://help.tyrohealth.com/en/articles/2232182-remittance-for-approved-transactions.md): About settlement reporting in Tyro Health Online - [Setting up remittance notification emails](https://help.tyrohealth.com/en/articles/6761146-setting-up-remittance-notification-emails.md): How to set up which email address will receive remittance notifications - [Medicare Online payment reports](https://help.tyrohealth.com/en/articles/2782583-medicare-online-payment-reports.md): How to access your Medicare payment reports ## Integrations and PMS - [Connect Tyro Health Online with your Practice Management Software](https://help.tyrohealth.com/en/articles/7171438-connect-tyro-health-online-with-your-practice-management-software.md): Learn more about how to integrate and connect your PMS and Tyro Health Online - [Generate a Tyro Health Online API key](https://help.tyrohealth.com/en/articles/1142164-generate-a-tyro-health-online-api-key.md): How to integrate with other systems with an API key - [Provider number does not match funder](https://help.tyrohealth.com/en/articles/8157327-provider-number-does-not-match-funder.md): How to resolve an error where the provider number does not match funder - [Provider number not found](https://help.tyrohealth.com/en/articles/8184152-provider-number-not-found.md): How to resolve an error where the a provider number is not found - [Better Clinics](https://help.tyrohealth.com/en/articles/5518848-better-clinics.md): How to integrate Better Clinics to Tyro Health Online - [Cliniko](https://help.tyrohealth.com/en/articles/5225767-cliniko.md): How to integrate Cliniko to Tyro Health Online - [Coviu](https://help.tyrohealth.com/en/articles/4610422-coviu.md): How to integrate Coviu to Tyro Health Online - [Halaxy](https://help.tyrohealth.com/en/articles/1691344-halaxy.md): How to integrate Halaxy to Tyro Health Online - [iconpractice](https://help.tyrohealth.com/en/articles/2358144-iconpractice.md): How to integrate iconpractice to Tyro Health Online - [Nookal](https://help.tyrohealth.com/en/articles/4152391-nookal.md): How to integrate Nookal to Tyro Health Online - [Zurili](https://help.tyrohealth.com/en/articles/2450641-zurili.md): How to integrate Zurili to Tyro Health Online - [Splose](https://help.tyrohealth.com/en/articles/13720171-splose.md): How to integrate Splose to Tyro Health Online - [My Appointments](https://help.tyrohealth.com/en/articles/13780148-my-appointments.md): How to integrate Tyro Health Online with My Appointments ## Create an invoice - [Raise invoices online](https://help.tyrohealth.com/en/articles/5354961-raise-invoices-online.md): How to create invoices to take payment and give to patients to us claim and take payment - [Uploading batch invoices](https://help.tyrohealth.com/en/articles/4613759-uploading-batch-invoices.md): How to upload multiple invoices via a CSV file - [Managing invoices](https://help.tyrohealth.com/en/articles/4520785-managing-invoices.md): How to view invoices, see the status, export and archive - [Replace an invoice](https://help.tyrohealth.com/en/articles/8230611-replace-an-invoice.md): How to both "archive and duplicate" an invoice with one click - [Location level invoicing](https://help.tyrohealth.com/en/articles/5826483-location-level-invoicing.md): Claim as a business or location instead of a provider - [Invoice Export – CSV fields explained](https://help.tyrohealth.com/en/articles/11362321-invoice-export-csv-fields-explained.md): What’s included in your invoice export, with a full breakdown of each column in the CSV file and when it’s populated. ## ECLIPSE - [How to verify patient account details for ECLIPSE claims](https://help.tyrohealth.com/en/articles/10089864-how-to-verify-patient-account-details-for-eclipse-claims.md): Determine membership status for hospital and overseas policies - [Introduction to ECLIPSE in-patient claims](https://help.tyrohealth.com/en/articles/6559730-introduction-to-eclipse-in-patient-claims.md): Key information on our integration to ECLIPSE - [Health funds that support ECLIPSE](https://help.tyrohealth.com/en/articles/6950085-health-funds-that-support-eclipse.md): List of all health insurers and supporting features - [Get started with ECLIPSE in-patient claims](https://help.tyrohealth.com/en/articles/6559737-get-started-with-eclipse-in-patient-claims.md): How to set up ECLIPSE claiming in Tyro Health Online - [Replace manual claims for nib and GU Health in-patient services](https://help.tyrohealth.com/en/articles/8137988-replace-manual-claims-for-nib-and-gu-health-in-patient-services.md): More information on how to set-up ECLIPSE to submit claims electronically - [Does ECLIPSE require a Medicare Online claiming provider agreement form?](https://help.tyrohealth.com/en/articles/6559742-does-eclipse-require-a-medicare-online-claiming-provider-agreement-form.md): Find out if you need to register a Tyro Health Minor ID for ECLIPSE claims processing - [Professional category selection](https://help.tyrohealth.com/en/articles/8055521-professional-category-selection.md): What to select when setting up a provider for ECLIPSE claiming - [Why do I need to enter credit card details?](https://help.tyrohealth.com/en/articles/8165186-why-do-i-need-to-enter-credit-card-details.md): More information about setting up ECLIPSE for nib and GU Health - [Set-up a Billing Agent for ECLIPSE claims](https://help.tyrohealth.com/en/articles/6559746-set-up-a-billing-agent-for-eclipse-claims.md): How to manage Billing Agents in Tyro Health Online - [Save ECLIPSE claiming attributes](https://help.tyrohealth.com/en/articles/8243626-save-eclipse-claiming-attributes.md): Managing Billing Agents, Facility IDs, Fund Payee IDs, LSPNs, and SCP IDs. - [Process an ECLIPSE Online Eligibility Check](https://help.tyrohealth.com/en/articles/7851262-process-an-eclipse-online-eligibility-check.md): How to determine out-of-pocket expenses as part of Informed Financial Consent - [ECLIPSE claim types in Tyro Health Online](https://help.tyrohealth.com/en/articles/6559743-eclipse-claim-types-in-tyro-health-online.md): An overview of the different types of in-patient claims in Tyro Health Online - [Claim type for No Gap and Known Gap](https://help.tyrohealth.com/en/articles/6559753-claim-type-for-no-gap-and-known-gap.md): More information on the Agreement and Scheme processing classes - [How to Submit an ECLIPSE In-Patient Medical or OVS Claim](https://help.tyrohealth.com/en/articles/6559739-how-to-submit-an-eclipse-in-patient-medical-or-ovs-claim.md): A step-by-step guide to using Tyro Health Online to submit ECLIPSE claims - [Item code fees with ECLIPSE](https://help.tyrohealth.com/en/articles/8192772-item-code-fees-with-eclipse.md): More information on inputting amounts, including for No Gap and Known Gap programs - [How to submit an in-patient DVA claim](https://help.tyrohealth.com/en/articles/7968888-how-to-submit-an-in-patient-dva-claim.md): A step-by-step guide to using Tyro Health Online to submit DVA claims - [Submitting claims for deceased patients](https://help.tyrohealth.com/en/articles/8019345-submitting-claims-for-deceased-patients.md): More information on Dates of Service with in-patient claiming - [Processing out of pocket costs for Medicare](https://help.tyrohealth.com/en/articles/6559744-processing-out-of-pocket-costs-for-medicare.md): A guide to the different ways of accepting a gap payment in Tyro Health Online - [In-patient consultation not normal post-operative care?](https://help.tyrohealth.com/en/articles/8165672-in-patient-consultation-not-normal-post-operative-care.md): More information on submitting an ECLIPSE claim for aftercare - [Extended support for ECLIPSE](https://help.tyrohealth.com/en/articles/6779921-extended-support-for-eclipse.md): How to get further assistance with your billing - [ECLIPSE claim denied](https://help.tyrohealth.com/en/articles/8181367-eclipse-claim-denied.md): More information on why your claim may have been denied - ["No service found" for an ECLIPSE item](https://help.tyrohealth.com/en/articles/7906555-no-service-found-for-an-eclipse-item.md): How to change a professional category or add specialties for a provider number ## Comcare - [Introduction to Comcare digital invoicing](https://help.tyrohealth.com/en/articles/5740276-introduction-to-comcare-digital-invoicing.md): Key information about our integration to Comcare for digital invoicing. - [Enable Comcare digital invoicing](https://help.tyrohealth.com/en/articles/5740300-enable-comcare-digital-invoicing.md): How to enable Comcare digital invoicing in Tyro Health Online - [How to submit an invoice to Comcare with Tyro Health Online](https://help.tyrohealth.com/en/articles/5743964-how-to-submit-an-invoice-to-comcare-with-tyro-health-online.md): A step-by-step guide to using Tyro Health Online to send an invoice to Comcare - [Comcare invoicing for pharmacy](https://help.tyrohealth.com/en/articles/6271449-comcare-invoicing-for-pharmacy.md): A guide to using Tyro Health Online to send an invoice to Comcare for pharmacy - [Pharmacy script types and attachments](https://help.tyrohealth.com/en/articles/7039935-pharmacy-script-types-and-attachments.md): More information on when to attach a script to a digital invoice - [Comcare invoicing for surgery](https://help.tyrohealth.com/en/articles/6493850-comcare-invoicing-for-surgery.md): A guide to using Tyro Health Online to send an invoice to Comcare for surgery - [Comcare invoicing for exercise physiologists](https://help.tyrohealth.com/en/articles/6452870-comcare-invoicing-for-exercise-physiologists.md): A guide to using Tyro Health Online to send an invoice to Comcare for exercise physiologists - [Comcare invoicing as a non-healthcare provider](https://help.tyrohealth.com/en/articles/6098421-comcare-invoicing-as-a-non-healthcare-provider.md): A guide to using Tyro Health Online to send an invoice to Comcare as a non-healthcare provider - [Comcare item codes for non-healthcare providers](https://help.tyrohealth.com/en/articles/6098978-comcare-item-codes-for-non-healthcare-providers.md): An explanation of the service types and the codes used for non-healthcare service providers ## icare NSW - [Get started with icare digital invoicing](https://help.tyrohealth.com/en/articles/3800285-get-started-with-icare-digital-invoicing.md): How to set up your business to enable instant claiming and payment with icare - [Introduction to icare digital invoicing](https://help.tyrohealth.com/en/articles/6168028-introduction-to-icare-digital-invoicing.md): Key information about our integration to icare for digital invoicing. - [Add new staff members for icare claiming](https://help.tyrohealth.com/en/articles/4454954-add-new-staff-members-for-icare-claiming.md): Once your business has been set up for icare invoicing, here's how to add any new providers. - [Claiming for icare outside of NSW](https://help.tyrohealth.com/en/articles/5611926-claiming-for-icare-outside-of-nsw.md): Looking for a SIRA number when claiming from another state? - [How to submit a digital invoice to icare](https://help.tyrohealth.com/en/articles/3029551-how-to-submit-a-digital-invoice-to-icare.md): How to instantly submit an icare workers insurance claim - [Upload a PDF file to submit an invoice to icare](https://help.tyrohealth.com/en/articles/6211552-upload-a-pdf-file-to-submit-an-invoice-to-icare.md): How to submit icare claims using the invoice upload option - [Checking the status of an icare invoice](https://help.tyrohealth.com/en/articles/3035052-checking-the-status-of-an-icare-invoice.md): More information the status of your icare invoices. - [How to update your location contact details for icare claims](https://help.tyrohealth.com/en/articles/3029668-how-to-update-your-location-contact-details-for-icare-claims.md): A guide on how to update your location contact details for icare - [icare item code changes for incidental expenses](https://help.tyrohealth.com/en/articles/5222436-icare-item-code-changes-for-incidental-expenses.md): Read more about the changes to icare item code OAD001 here. - [How to raise an icare LTS invoice](https://help.tyrohealth.com/en/articles/10397087-how-to-raise-an-icare-lts-invoice.md): A guide on how to raise an LTS invoice for icare - [icare invoicing for Lifetime Care and Support](https://help.tyrohealth.com/en/articles/10397095-icare-invoicing-for-lifetime-care-and-support.md): About icare LTS invoicing ## QBE - [Introduction to QBE digital invoicing](https://help.tyrohealth.com/en/articles/8682877-introduction-to-qbe-digital-invoicing.md): Key information about our integration to QBE for digital invoicing - [Enable QBE digital invoicing](https://help.tyrohealth.com/en/articles/8686257-enable-qbe-digital-invoicing.md): How to get started with QBE digital invoicing in Tyro Health Online - [How to submit a digital invoice to QBE](https://help.tyrohealth.com/en/articles/8686253-how-to-submit-a-digital-invoice-to-qbe.md): A step-by-step guide to using Tyro Health Online to send an invoice to QBE ## WorkSafe Victoria - [Introduction to WorkSafe Victoria online invoicing](https://help.tyrohealth.com/en/articles/5545029-introduction-to-worksafe-victoria-online-invoicing.md): Key information about our integration to WorkSafe Victoria for digital invoicing. - [Enable WorkSafe Victoria online invoicing](https://help.tyrohealth.com/en/articles/5834449-enable-worksafe-victoria-online-invoicing.md): How to enable WorkSafe Victoria digital invoicing in Tyro Health Online - [How to submit an invoice for WorkSafe Victoria with Tyro Health Online](https://help.tyrohealth.com/en/articles/5834972-how-to-submit-an-invoice-for-worksafe-victoria-with-tyro-health-online.md): A step-by-step guide to using Tyro Health Online to send an invoice to WorkSafe Victoria ## WorkCover Queensland - [Enable WorkCover Queensland digital claims](https://help.tyrohealth.com/en/articles/4824343-enable-workcover-queensland-digital-claims.md): How to get set up for WorkCover Queensland in Tyro Health Online - [How to add a staff member for WorkCover Queensland](https://help.tyrohealth.com/en/articles/4824571-how-to-add-a-staff-member-for-workcover-queensland.md): Add a new, or edit an existing staff member to enable them for WorkCover Queensland claims - [How to submit a WorkCover Queensland claim in Tyro Health Online](https://help.tyrohealth.com/en/articles/4824418-how-to-submit-a-workcover-queensland-claim-in-tyro-health-online.md): A guide on creating and submitting a WCQ claim ## NDIS \(beta\) - [NDIS in Tyro Health Online](https://help.tyrohealth.com/en/articles/3324206-ndis-in-tyro-health-online.md): Information about the upcoming NDIS feature in Tyro Health Online. - [Adding a new NDIS provider](https://help.tyrohealth.com/en/articles/3434929-adding-a-new-ndis-provider.md): Follow these instructions to enable a provider at your location for NDIS claiming. - [How to add NDIS registration to an existing staff member](https://help.tyrohealth.com/en/articles/3435073-how-to-add-ndis-registration-to-an-existing-staff-member.md): A guide on adding an NDIS registration to an existing staff member - [How to create an NDIS plan managed invoice](https://help.tyrohealth.com/en/articles/3303100-how-to-create-an-ndis-plan-managed-invoice.md): For instructions on how to create a plan managed invoice for the National Disability Insurance Scheme \(NDIS\), check out this article. - [How to create an NDIS self managed invoice](https://help.tyrohealth.com/en/articles/3297907-how-to-create-an-ndis-self-managed-invoice.md): Creating a self managed invoice for the National Disability Insurance Scheme \(NDIS\) has never been simpler. ## Security - [Secure your Tyro Health account](https://help.tyrohealth.com/en/articles/7935670-secure-your-tyro-health-account.md): Best practices for keeping your Tyro Health Online account and data secure - [Set up 2FA on your Tyro Health account](https://help.tyrohealth.com/en/articles/7862706-set-up-2fa-on-your-tyro-health-account.md): A guide on how to set up 2FA on your Tyro Health account - [Mandatory 2FA for users with ‘Business Administrator’ access](https://help.tyrohealth.com/en/articles/10121087-mandatory-2fa-for-users-with-business-administrator-access.md): Your account security is important so we’re making 2FA mandatory for all ‘Business administrator’ users - [Set 2FA as mandatory for all accounts with access to your business](https://help.tyrohealth.com/en/articles/10121071-set-2fa-as-mandatory-for-all-accounts-with-access-to-your-business.md): A guide on how to set 2FA as mandatory for all accounts with access to your business ## Troubleshooting - [Service Status Page](https://help.tyrohealth.com/en/articles/4603824-service-status-page.md): See if Tyro Health Online or our integrated funders are experiencing an outage. - [Web Browser Compatibility](https://help.tyrohealth.com/en/articles/6091637-web-browser-compatibility.md): Find out what versions of your browser Tyro Health Online supports - [Guidance on service item codes and fund rules](https://help.tyrohealth.com/en/articles/7954796-guidance-on-service-item-codes-and-fund-rules.md): A list of relevant contact details for MBS item codes or Private Health Insurance rules. - [How to get help](https://help.tyrohealth.com/en/articles/4517432-how-to-get-help.md): Here's how to reach our team, any time you need support - [How to force refresh your Tyro Health Online portal](https://help.tyrohealth.com/en/articles/3467085-how-to-force-refresh-your-tyro-health-online-portal.md): Having issues with your Tyro Health Online portal? Try a force refresh ## Help for patients - [Manage your saved card details](https://help.tyrohealth.com/en/articles/6426354-manage-your-saved-card-details.md): More information about saving your card details and how to update them - [Managing your bank details for rebates](https://help.tyrohealth.com/en/articles/3564817-managing-your-bank-details-for-rebates.md): More information to help ensure your rebates are paid into the correct bank account - [Location services and payment request approvals](https://help.tyrohealth.com/en/articles/1639950-location-services-and-payment-request-approvals.md): Approving payment requests and how to enable location services. - [Pay for Specsavers with Tyro Health](https://help.tyrohealth.com/en/articles/3538744-pay-for-specsavers-with-tyro-health.md): More information on just paying the gap for your online Specsavers order ## Support at Home - [Introduction to Support at Home \(Aged Care\)](https://help.tyrohealth.com/en/articles/12947241-introduction-to-support-at-home-aged-care.md): Introduction to Tyro Health's Support at Home for Aged Care Services - [Get Started with Support at Home](https://help.tyrohealth.com/en/articles/12947300-get-started-with-support-at-home.md): How to setup your Tyro Health Online \(THO\) account with Support at Home. ## News and announcements - [Upcoming Medicare Assignment of Benefit Changes](https://help.tyrohealth.com/en/articles/15322729-upcoming-medicare-assignment-of-benefit-changes.md): Tyro Health's statement on the changes to Medicare Assignment of Benefit \(AoB\) changes - [HealthPoint settlement timing change from 19 June 2026](https://help.tyrohealth.com/en/articles/12694343-healthpoint-settlement-timing-change-from-19-june-2026.md): Learn how approved private health insurance claim rebate settlements are changing for HealthPoint claims paid to NPP-enabled bank accounts.