Reboot your Tyro Pro
The first step to resolving a problem with Tyro Pro is to reboot:
Hold down the power button for a few seconds.
Select ‘Restart’.
Allow a minute for the machine to reboot.
Once rebooted, the Payments app opens as normal.
Unable to connect to the internet
Switching between Wi-Fi and 4G Offline transactions are not available. If your Wi-Fi is unavailable, you can switch to a mobile network which is supported via the SIM* in your EFTPOS machine. When your Wi-Fi is restored, we recommend that you switch back to Wi-Fi as the primary connection method.
To switch between Wi-Fi and the mobile network follow the steps below:
Select the Hamburger menu icon.
Select ‘Exit Payments’ at the bottom of the screen.
Open Device ‘Settings’.
Select ‘Network and Internet’.
Disable WiFi by toggling to ‘Off’. *Removing or replacing the SIM will disable mobile connectivity.
Incorrect passwords
You are allowed three attempts to guess your Admin and/or Operator password correctly. After three incorrect attempts, you will be unable to access any functionality that requires a password for a ‘lockout’ time.
After this lockout time is complete, you will be allowed to attempt password entry again. Note: If you cannot remember your password, click on ‘Forgot Password’ and the password will be emailed to the admin password we have on file. Please check your account notifications email inbox for a password message.