Please note: The Tyro Health Pro Key is currently in Beta Pilot only.
If you wish to register interest in the machine when it is ready for general availability, please click here.
Getting set up:
Installing and charging the battery:
The battery provided is designed specifically for your Tyro Health Pro Key machine. If the battery is not inserted in the machine already:
Before plugging in your machine, turn your machine over and unclip the battery door by pushing the clips as shown in the picture below.
Find the battery pack included in the box and place in the back of the machine. Attach the battery door.
We recommend fully charging the battery before first use. The machine charges its battery each time the power adapter is connected.
To charge your battery:
Connect the power adapter provided to the machine USB type-C connector.
Connect the power adapter to the power supply.
The battery icon on the top of the screen will show that it is charging.
Inserting a paper roll:
The Tyro Health Pro Key uses the same paper roll as the Tyro Mobile EFTPOS machines. Paper rolls can be purchased via the Tyro Pro Key App or Tyro Portal.
To insert a paper roll:
Open the paper cover by lifting the catch located at the top of your Tyro Pro Key and pull the cover down towards the back of the machine.
Insert the paper roll following the picture below.
Pull the paper so that you can see the receipt paper when you clip the cover into position.
Advice: when inserting a new paper roll, tear off the first length to avoid printing on the adhesive area.
Note: Only use paper rolls provided by Tyro – unapproved paper rolls may damage the printer in your machine.
Set up your Charging base (if applicable)*
Connect the charging base to the USB-C power cord provided with your Tyro Pro Key machine.
Place your Tyro Pro Key machine on the base to charge. The battery icon on the top of the screen will show that it is charging.
Set up your Ethernet base (if applicable)*
Connect the Ethernet base to the power adaptor and cable provided with it.
Connect the Ethernet base to the Ethernet cable provided with it.
Note: an Ethernet connection is required.
Place your Tyro Pro Key machine on the Ethernet base to charge and use your Ethernet connection. The battery icon on the top of the screen will show that it is charging.
*The charging and Ethernet bases are sold separately. If you would like to order one, or if any items are missing, please contact our Customer Support team on 1300 01 TYRO (8976).