Processing a refund in standalone mode
Select the 'hamburger' icon on the top left of the home screen.
Select ‘Transactions & refunds’.
Select the payment you would like to refund.
You can search the last four digits of the card used for payment - more information.
Scroll down to the bottom of the page and select the ‘Refund payment’ or ‘Refund gap’ button.
Note: If there is no refund button, it means that the amount has already been refunded, or the original payment was not successful.
If a partial refund is needed, reduce the refund amount.
Select Continue.
Enter the Operator password, or Admin password if the refund is over $200.
The cardholder presents their card for the refund.
If successful, you will see an ‘Approved’ message on your Pro Key, and depending on your chosen receipt settings, will print a receipt, or ask you if you want to print a receipt.
If your patient paid using Apple Pay or Google Pay
Apple Pay and Google Pay use a unique digital card number for each card added to the wallet. This digital card number is different from the patient's physical card number.
When searching for a transaction or processing a refund, you'll need the digital card number used for the purchase. The patient's physical card number won't match the transaction.
Ask your patient to locate the digital card number on the device they used to make the payment.
Apple Pay (iPhone)
Open the Wallet app.
Select the card used for the purchase.
Tap the card number icon.
Provide the Device Account Number (or the last four digits of this number) shown.
Google Pay / Google Wallet (Android)
Open the Google Wallet app.
Select the card used for the purchase.
Tap Card details.
Locate the Virtual Account Number (or Device Account Number).
Provide the Virtual Account Number (or the last four digits) shown.
Note: The digital card number is different from the patient's physical card number.
If you're unable to locate the transaction using the physical card number, ask the customer for the digital card number from their Apple Pay or Google Wallet instead.
For more information on refunds, or for troubleshooting steps, please see How to process a refund or void a transaction on a Tyro EFTPOS machine