Processing a refund in standalone mode
Select the 'hamburger' icon on the top left of the home screen.
Select ‘Transactions & refunds’.
Select the payment you would like to refund.
Scroll down to the bottom of the page and select the ‘Refund payment’ or ‘Refund gap’ button.
Note: If there is no refund button, it means that the amount has already been refunded, or the original payment was not successful.
If a partial refund is needed, reduce the refund amount.
Select Continue.
Enter the Operator password, or Admin password if the refund is over $200.
The cardholder presents their card for the refund.
If successful, you will see an ‘Approved’ message on your Pro Key, and depending on your chosen receipt settings, will print a receipt, or ask you if you want to print a receipt.
For more information on refunds, or for troubleshooting steps, please see How to process a refund or void a transaction on a Tyro EFTPOS machine