Multi-merchant is a key feature of our EFTPOS solution, enabling practices to add multiple providers to a single EFTPOS machine. Payments are processed against each provider, and then settled directly to their nominated bank account, allowing you to easily see who billed what and where it landed.
This guide is for existing Tyro EFTPOS customers. If you are new to Tyro, please reach out to our sales team on 1300 01 8976 or healthsales@tyro.com to create your account.
Before you start
Time to complete: ~5 mins
What you'll need:
Your practice merchant ID (MID)
What you would like your merchant group to be called (example: Your Town Medical Center)
A nominated group super user
The ABN(s) for the additional MIDs to be created
If you want to split the cost of terminal rental fees or not
Email address(es) for where you would like the application forms sent
Email our team
Setting up a merchant group is as easy as sending an email to our customer onboarding team: healthonboarding@tyro.com
Please note this must be sent from an authorised email address (existing EFTPOS Administrator, Signatory or Director).
You can use the below template to ensure you provide the required information.
Hi team,
We would like to change our practice's EFTPOS set-up to a merchant group. Please find the required information below:
Practice MID:
Name for Merchant Group:
Terminal fee structure: MID # / Split between all MIDs in the group
Nominated super user name:
Nominated super user email:
ABN for new MID:
Email for application to be sent:
*Add additional ABNs as required*
Many thanks,
Name
Contact Number
What's next?
Our team action requests within 48 hours. If we have any questions, we will reach out for clarification.
Please allow up to 10 business days for new MIDs to be created.
You will need to enter the individual MIDs for each provider in your practice management software to ensure the EFTPOS machine knows which provider to allocate the transaction to. These instructions vary based on your software: How do I connect my EFTPOS machine to my PMS?
Need help?
If you're follow up on your application, our Customer Onboarding team are best placed to assist and can be reached on 1300 01 TYRO (8976)