As providers move on from your practice, you can remove their MID from your merchant group. This does not impact any other MIDs within your group and has no impact on your ability to trade.
Merchant IDs (MIDs) are not transferable and can not be moved to a different merchant group. If a provider is leaving your practice and joining a different practice who also uses Tyro, they will need to apply for a new MID and terminate their existing MID.
Before you start
Time to complete: <5 mins
What you'll need:
The merchant ID to remove
To be the nominated group super user or director/signatory of the MID
You can call our team and request this update on 1300 01 TYRO (8976) or email us at healthsupport@tyro.com.
You will need to request that the MID be 'Disabled' from your merchant group and a termination form be sent.
What's next?
Over the phone, our team will do an ID check and disable the MID from your group. A reboot of your EFTPOS machine will update this (or it will automatically happen overnight).
The termination form will need to be completed, signed by the ABN's director/signatory and returned to Tyro for processing.
This must be sent from an registered email address and if not being sent directly by the director(s), their registered email address must be cc'd on the email providing the signed form.
Need help?
Due to ID check requirements, we can't support this via our chat bubble, so please call our customer support team on 1300 01 TYRO (8976) for further assistance.