A Patient Claim (Fully Paid) is where the service is fully paid for, the claim is submitted, and if approved, an instant rebate is returned to the claimant via their eftpos-enabled debit card. See this article for details on which cards can be used to receive the instant rebate.
If you do not have ‘Process claim’ or an option on your device for Medicare, please follow these steps to onboard for Medicare Easyclaim.
Standalone Medicare Easyclaim on the Tyro Health Pro Key is currently in pilot, and may not be available to all merchants.
For more information, please reach out to our support team.
To process a Patient Claim (Fully Paid) on your device:
From the home screen, swipe the claimant’s Medicare card or select Enter manually to enter the card details.
Select claim type Patient claim (Fully paid).
Enter:
The card number (if entering manually).
The IRN (Individual Reference Number).
Select Continue.
Select the provider from the available list.
The list shows providers that have been onboarded in Tyro Health Online to provide services at the selected Pro Key location. To change the location, tap the location in the header of this screen or from the bottom of the home screen.If the provider is not a GP, enter the referral or requestor details when prompted, then select Continue.
If there is no referral or requestor, choose No referral.Select the service that was provided.
The list of services is filtered based on the selected provider’s modality.Enter the price for the service.
Choose the date of service and any other required service details, then select Continue.
Review the information on the Claim summary screen to make sure it is correct.
If additional service items are needed, select Add service item.
Referral/requestor, payee, and concession information can also be added or edited from this screen.
When ready, select Submit claim.
Review the total amount and choose Continue to process the payment by card, or select Other payment for MOTO or Pay in person.
If you have a multi-merchant setup, choose the merchant that will receive payment for the service.
Process the payment using the selected payment method.
If payment is successful, the claim will be submitted.
If the claim is approved, the flow will continue and you will be able to process an instant rebate.
If the claim is rejected or requires manual review by Services Australia, a message will appear explaining the outcome.
Ask the claimant to present their eftpos-enabled debit card to receive the instant rebate.
At the end of the flow, you can choose whether to print the rebate and claim receipts.