A Patient Claim (Unpaid) is where the service is not paid for at the time of service. This type of claim uses the Pay Doctor Via Claimant (PDVC) scheme, where the claimant receives a cheque to return to the practice.
If you do not have ‘Process claim’ or an option on your device for Medicare, please follow these steps to onboard for Medicare Easyclaim.
Standalone Medicare Easyclaim on the Tyro Health Pro Key is currently in pilot, and may not be available to all merchants.
For more information, please reach out to our support team.
To process a Patient Claim (Unpaid) on your device:
From the home screen, swipe the claimant’s Medicare card or select Enter manually to enter the card details.
Select claim type Patient claim (Unpaid).
Enter:
The card number (if entering manually)
The IRN (Individual Reference Number).
Select Continue.
Select the provider from the available list.
The list shows providers that have been onboarded in Tyro Health Online to provide services at the selected Pro Key location. To change the location, tap the location in the header of this screen or from the bottom of the home screen.If the provider is not a GP, enter the referral or requestor details when prompted, then select Continue.
If there is no referral or requestor, choose No referral.Select the service that was provided.
The list of services is filtered based on the selected provider’s modality.Enter the price for the service.
Choose the date of service and any other required service details, then select Continue.Review the information on the Claim summary screen to make sure it is correct.
If additional service items are needed, select Add service item.
Referral/requestor, payee, and concession information can also be added or edited from this screen.
When ready, select Submit claim.
If claim is approved, a confirmation screen will be displayed.
You can optionally print the lodgement receipt from this screen.
The claimant will receive a cheque addressed to the service provider.
When they receive it, they must return it to the clinic.