Each person who uses Tyro Health Online is assigned one of three roles, depending on what they need to access within Tyro Health Online. Any staff member, regardless of their role, can have provider numbers attached to their staff profile. Each of these roles has different levels of access and permissions.
Provider
This is the most basic level of access in Tyro Health Online, this role can:
Create claims in their own name
View (but not edit) claims created by other staff
Create quotes in their own name
View (but not edit) patient records
View (but not edit) quotes created by other staff
View (but not access or edit) locations within the business
View (but not edit) staff members within their location/s
Create, view, edit and delete services for their location/s
Location Manager
"Location Manager" is a catch-all term for administration staff within a location, this role can:
Create claims for any staff member at their location/s
Create quotes for any staff member at their location/s
Create and view (but not edit) patient records
View remittance for transactions processed at their location/s
Edit location details
Create (but not delete) a new location
Create, view and edit staff members within their location/s, including HealthPoint settlement bank details
Create, view, edit and delete services for their location/s
Assign other staff members as Location Managers
Business Administrator
Business Administrator (also referred to as "business admin" or "admin") s the highest level of access - in summary, this role can do everything, including:
Create claims for any staff member at any location
Create quotes for any staff member at any location
Create, view, edit and delete any patient record
View remittance for transactions processed at any location
Edit location details
Delete existing locations
Create, view, edit and delete any staff members
Create, view, edit and delete services for any location
Assign other staff members as Location Managers
Assign other staff members as Business Administrators
Manage the payment method
Manage the business' Card Payments settings, including settlement details
Access all Reports for the business
Each Business Administrator requires their own unique email to log in with.
If you need your access upgraded, you can contact your Business Administrator or Location Managers. You can see who has those roles in your business or location settings.
If you have any questions, click on the pink chat bubble on our website or email our Customer Support team.