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Tyro Health Online user roles

More information about the different kinds of user roles in Tyro Health Online

Nick avatar
Written by Nick
Updated over a week ago

Each person who uses Tyro Health Online is assigned one of three roles, depending on what they need to access within Tyro Health Online. Any staff member, regardless of their role, can have provider numbers attached to their staff profile. Each of these roles has different levels of access and permissions.

Provider

This is the most basic level of access in Tyro Health Online, this role can:

  • Create claims in their own name

  • View (but not edit) claims created by other staff 

  • Create quotes in their own name

  • View (but not edit) patient records

  • View (but not edit) quotes created by other staff

  • View (but not access or edit) locations within the business

  • View (but not edit) staff members within their location/s

  • Create, view, edit and delete services for their location/s

Location Manager

"Location Manager" is a catch-all term for administration staff within a location, this role can:

  • Create claims for any staff member at their location/s

  • Create quotes for any staff member at their location/s

  • Create and view (but not edit) patient records

  • View remittance for transactions processed at their location/s

  • Edit location details

  • Create (but not delete) a new location

  • Create, view and edit staff members within their location/s, including HealthPoint settlement bank details

  • Create, view, edit and delete services for their location/s

  • Assign other staff members as Location Managers

Business Administrator

Business Administrator (also referred to as "business admin" or "admin") s the highest level of access - in summary, this role can do everything, including:

  • Create claims for any staff member at any location

  • Create quotes for any staff member at any location

  • Create, view, edit and delete any patient record

  • View remittance for transactions processed at any location

  • Edit location details

  • Delete existing locations

  • Create, view, edit and delete any staff members 

  • Create, view, edit and delete services for any location

  • Assign other staff members as Location Managers

  • Assign other staff members as Business Administrators

  • Manage the payment method

  • Manage the business' Card Payments settings, including settlement details

  • Access all Reports for the business

Each Business Administrator requires their own unique email to log in with. 

If you need your access upgraded, you can contact your Business Administrator or Location Managers. You can see who has those roles in your business or location settings.


If you have any questions, click on the pink chat bubble on our website or email our Customer Support team.

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