Each person who uses Tyro Health Online is assigned one of three roles, depending on what they need to access within Tyro Health Online. Any staff member, regardless of their role, can have provider numbers attached to their staff profile. Each of these roles has different levels of access and permissions.
Provider
This is the most basic level of access in Tyro Health Online, this role can:
Create claims and quotes in their own name
View and edit:
Patient records
Claims & quotes they have created/are associated with them as the service provider
Read-only view of:
Quotes created by other staff
Locations within the business that they are associated with
Staff members within their location/s
Location Manager
"Location Manager" is a catch-all term for administration staff within a location, this role can:
Create claims and quotes for any staff member at their location/s
Create and read-only view of patient records
View remittance for funds that are settled to an account for that location or staff member (only transactions at that location)
Assign other staff members as Location Managers
View and edit (but not delete) locations
Create, view and edit staff members within their location/s, including HealthPoint settlement bank details
Business Administrator
Business Administrator (also referred to as "business admin" or "admin") is the highest level of access - in summary, this role can do everything, including:
Create claims/invoices and quotes for any staff member at any location
Create, view, edit and delete any:
Patient records
Staff members
Locations
Services for any location
View remittance for transactions processed at any location
Assign other staff members as Location Managers or Business Administrators
Access all Reports for the business
Manage the payment method
Manage the business' Card Payments settings, including settlement details
Each Business Administrator requires their own unique email to log in with.
If you need your access upgraded, you can contact your Business Administrator or Location Managers. You can see who has those roles in your business or location settings.
If you have any questions, click on the pink chat bubble on our website or email our Customer Support team.