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Reason code: API-454 - Invalid data
Reason code: API-454 - Invalid data

Information about this error.

Nick avatar
Written by Nick
Updated over a week ago

If you receive the error "Reason code: API 454 - Invalid data", this is likely to be caused by the billable item in your settings.

A "Billable item" is usually attached to your appointment type, the billable item code reflects the HealthPoint item codes.

A "Billable item" must match a HealthPoint item code as this is what we use when making a private health insurance claim.

Note: A Billable item must only be digits.

If your Tyro Health Online account is integrated with Cliniko, you can find out more about billable items and appointment types here

Click here to learn about billable items in Cliniko.

For other helpful information about errors, try Why isn't my payment working?

If you require further assistance, you can contact the Tyro Health Online support team by clicking the chat bubble located on the bottom right of your browser or by emailing

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