Tyro Health

Nick

Crystal Kim

Adriano

Support for submitting private health claims via HealthPoint and nib Direct.

Private health insurance

Learn more about private health insurance claiming via HealthPoint Claims

Introduction to Private Health Claiming via HealthPoint Claims

Set up private health insurance (PHI) claiming in Tyro Health Online (THO) in a few simple steps.

How to set up private health claiming

How to add and delete providers for private health fund claims on Tyro Health Online (THO).

How to add a provider for private health claims

A guide on supporting documentation requirements to onboard providers to Private Health Claiming via HealthPoint Claims.

Uploading provider letters

FAQs on processing claims without a physical terminal

Private health claiming without a terminal

List of HealthPoint participating funds and the professions supported

Private Health Claiming via HealthPoint Claims funds and supported professions

More information on how and when settlements are paid

Settlements for Private Health Claiming via HealthPoint Claims

Our guide to help your patients approve a private health insurance claim

Private health insurance patient approval methods

How to submit a private health insurance claim and process a gap payment online using Tyro Health Online

How to process an online Private Health Insurance claim

How to send a private health claim and gap payment request from Tyro Health Online to a Tyro terminal

Process a Private Health terminal claim using Tyro Health Online

Private health insurance claims require you to set a gap payment method

Gap payment method required

How to process a 'same day cancellation' for claims submitted from Tyro Health Online and a Tyro terminal

Cancelling HealthPoint claims

How to include a non-claimable item to your private health claim

Non-claimable items

How to process a dependant's claim with policy holder approval.

Claim on behalf of a dependant

More information on submitting a claim for a previous date

Can you back date digital HealthPoint claims?

Detailed outline of the patient experience for online private health insurance claims sent via SMS to patients

Patient experience for private health insurance online

How to claim multiple funds for ADF Family Health Program Benefits

Claiming for ADF Family Health Program Benefits via Tyro Health EFTPOS

A guide on common private health claiming error codes and troubleshooting.

Private health claiming troubleshooting

How Apple or Android devices can be used to process a claim on a Tyro terminal

Process claims using a digital private health insurance membership card

Where to find card issue date and card issue number for manually entered private health insurance claims

Card issue details for PHI claims

A guide on how to process claims for multiple patients that share the same policy.

How to process multiple patient claims

Guides on getting started and submitting claims with HealthPoint via Tyro Health Online

Private health claims

Key information about our direct integration for select professions

Introduction to nib Direct

How to get started with our direct integration with nib for private health claiming

Get started with nib Direct

A step-by-step guide to using Tyro Health Online to claim with nib Direct

How to submit a nib Direct claim

More information on using ECLIPSE for in-patient claiming

Using Tyro Health Online for nib MediGap claims

Guides on getting started and submitting claims with nib Direct via Tyro Health Online

nib direct

How to choose from Tyro Health Online' range of claim options

Overseas claiming options for GPs

A guide on overseas claiming options for GPs

General Practitioners

Contact Us

Developer Docs

Go to tyrohealth.com

Find answers and get help from Intercom Support and Community Experts

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