Tyro Health

FAQs on processing claims without a physical terminal

Private health claiming without a terminal

How to claim multiple funds for ADF Family Health Program Benefits

Claiming for ADF Family Health Program Benefits via Tyro Health

Pete Williams

Nick

Adriano

Support for submitting claims via HealthPoint and nib direct.

Private health insurance

Learn more about private health insurance claiming (via HealthPoint)

Introduction to Tyro HealthPoint

How to get started with HealthPoint claiming via Tyro Health Online

Set up Tyro HealthPoint in Tyro Health Online

How to add, edit, and delete providers as well as update settlement bank details

Add a provider for Tyro HealthPoint

How to get your new Tyro terminal set up for HealthPoint claiming

Activate HealthPoint claiming on a new Tyro terminal

List of HealthPoint participants funds and the professions supported

Tyro HealthPoint funds and supported professions

More information on how and when settlements are paid

Settlements for Tyro HealthPoint

Our guide to help your patients approve a private health insurance claim

Patient approval methods

How to submit a HealthPoint claim and process a gap payment online using Tyro Health Online

Process a HealthPoint online claim

How to send a claim and gap payment request from Tyro Health Online to a Tyro terminal

Process a HealthPoint terminal claim using Tyro Health Online

Private health insurance claims require you to set a gap payment method

Gap payment method required

How to process a 'same day cancellation' for claims submitted from Tyro Health Online and a Tyro terminal

Cancelling HealthPoint claims

Include a non-claimable item to your private health claim

Non-claimable items

How to process a dependant's claim with policy holder approval.

Claim on behalf of a dependant

More information on submitting a claim for a previous date

Back dating HealthPoint digital claims

More information on receiving claim and payment requests via SMS

Private health insurance claim experience for patients

Here's a helpful guide to help your patients approve a private health insurance claim

Printable claiming guide for your patients

Where to find further detail on error codes and more for Tyro HealthPoint

Tyro HealthPoint troubleshooting

Information about what an error 12 is and what to do.

Error 12 - Declined (via HealthPoint)

An explanation on what Error 91 is and what to do.

Error 91 - Private health fund down

Reason code: API-454 - Invalid data

How Apple or Android devices can be used to process a claim on a Tyro terminal

Process claims using a digital private health insurance membership card

Where to find the card issue number for different membership cards

Doctors' Health Fund card issue number

Guides on getting started and submitting claims with HealthPoint via Tyro Health Online

HealthPoint

Key information about our direct integration for select professions

Introduction to nib Direct

How to get started with our direct integration with nib for private health claiming

Get started with nib Direct

A step-by-step guide to using Tyro Health Online to claim with nib Direct

How to submit a nib Direct claim

What to do if a claim is incorrectly processed

Reversing a nib direct claim

More information on using ECLIPSE for in-patient claiming

Using Tyro Health Online for nib MediGap claims

Guides on getting started and submitting claims with nib Direct via Tyro Health Online