New provider numbers entered into Tyro Health Online must match to what's registered with a given funder, which is why we sometimes require additional validation and why it generally takes a few days for a provider number to show up as active or approved.
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If something is preventing us from approving a provider number in your account, you'll receive an email from our Support team to let you know. If you get one of these emails, or you're wondering why your provider number hasn't been approved yet, this article outlines the most common reasons for any delay. 

There may be a difference between the provider name in Tyro Health Online and what's registered with a given funder, i.e. it's not the same.

To fix this, you can remove the provider number from any incorrect staff, and create a profile for the correct staff member/provider number by following these instructions.
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When you add a provider number to a staff member's profile, you will be asked to select which location that provider number is for. The address in Tyro Health Online for the location you select must be the location the provider number is registered to.
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In order for us to ensure addresses in Tyro Health Online match what's registered with a given funder, we don't allow location addresses to be freely edited by users. However, if you need to change a location address you can add a new location or contact us.

Provider numbers in Tyro Health Online will generally be eight characters, and usually have six numbers followed by either two letters, or a number and a letter, e.g. 1234567A or 123456AB. 

If you have a pending provider number in Tyro Health Online and none of the other reasons outlined in this article seem to apply, perhaps double-check that the number itself is correct - check out our guide on editing a provider number.

The provider may not be registered with the selected funder. When adding a provider number to a staff member's profile, you'll also be asked to select an "Associated organisation", which refers to which organisation the provider number will be used for.

If you have any questions, click on the pink chat bubble on our website or email our Customer Support team.