When using Tyro Health Online Payments, you may need to cancel (void) or refund a payment. Depending on how long has passed since the transaction was processed, you may either see the option to 'void' or 'refund' the payment - navigate to the 'invoice' page using the sidebar to find a payment you need to cancel or refund.
VOID: this option will appear only while the payment is still pending and will cancel the payment, so no funds will be debited from the cardholder
REFUND: once the 'void' option is no longer available, funds will be debited from the cardholder and must be refunded - it can take 1-3 business days for the funds to be returned to the cardholder after settlement.
Steps to process a void or refund
Log into Tyro Health Online, navigate to the invoices page using the sidebar, find and select the invoice, then scroll down to the 'payments' section.
Select either 'void' or 'refund' (depends on elapsed time) and specify how much is to be refunded (void is always the full amount) before issuing the void or refund - there's also an option to leave a note.
Once completed, you'll see confirmation on the invoice (in the 'payments' section) and there'll be an option to send a receipt to the cardholder.
If you have any questions, click on the pink chat bubble on our website or email our Customer Support team.