Our Medicare Online integration for DVA claiming supports both out-patient and in-patient services. For other in-patient claiming, check out our ECLIPSE integration.
How to submit hospital claims
Submitting a Medicare Online / DVA claim for in-patient services, follows the same steps for raising an invoice for out-patient Medicare Online or DVA services, however, there are some important differences:
After entering the location and provider details, select the 'show options' button.
For the 'treatment location', select "hospital" (applicable for DVA claims only).
Under 'in hospital services', select "yes".
Include the hospital's 'Facility ID'.
The Facility ID is also known as a 'Commonwealth Hospital Facility Provider Number' and resembles your provider number but is specific to a hospital rather than a provider. If you do not know the Facility ID, the hospital will be able to provide it to you.
Error - claim rejected for missing Facility ID
This error can occur when an in hospital Medicare or DVA claim is submitted without a valid Facility ID. If you receive this error, you'll need to re-submit the claim with additional information (see above).
We advise providing this information for cases where hospital referral overrides are used, treatment location is set to Hospital any where a service is provided in a hospital. These fields may appear as "optional" when submitting a claim through Tyro Health Online. However, if you've received this error and had your claim rejected for a missing Facility ID, Medicare or DVA may require this information to process your claim.
If you have any questions, click on the pink chat bubble on our website or email our Customer Support team.