To view the Medicare or DVA response code for a claim that you may believe was rejected in error you can select the "Invoices" tab, and select the desired invoice.

At the bottom of a rejected claim, under the "Service Items" section, you will see the following error message: "162 - Benefit has been previously paid for this service"

There are two reasons why you might get this error message:

For many Medicare items there is a need to claim for the same item twice (or more) on the same service date. For this type of item, Medicare requires you to set a code to let them know that this isn’t a duplicate claim and add some “Service Text” in the appropriate box to explain why.

You will quite often see this scenario where you may, for example, need to do a test on both the left and right ear (and the medicare item code is ‘per ear’).

If you do not set the code for these items, you may receive the rejection message on the second or subsequent items with the same item code and service date: "162 -Benefit has been previously paid for this service"

To let Medicare know up-front that this is not a duplicate claim you need to set a flag or code called the ‘Duplicate service override code’. To do that in Tyro Health Online:

There are also certain codes that you can use in the ‘Service Text’ field to help abbreviate and make use of the full available character limit. Note: you don’t have to use these codes.