Introduction to Tyro EFTPOS Multi-merchant

Introduction to Multi-merchant

As leaders in health payments and claims, Tyro Health has seen practice owners and providers structure their business arrangements in a range of ways. Payroll tax continues to be an important consideration for practice owners, and there are a number of ways payments may be set up, including:

Practice owners contract with each provider who is independent and settlements are paid to the individual bank accounts of providers, and
Practice owners employ providers and use a central bank account where all funds from Tyro settle centrally.

While Tyro Health can support a range of business models, we have developed our Multi-merchant set up to specifically support the ability to settle separately, while operating from one PMS and shared EFTPOS devices.

What is Multi-merchant?

Multi-merchant is a key feature of our EFTPOS solution, enabling practices to add multiple providers to a single EFTPOS machine. Payments are processed against each provider, and then settled directly to their nominated bank account.

Tyro EFTPOS Multi-merchant enables:

The business of each provider to be set up as a unique Tyro customer - unlimited number of health provider accounts can be linked to one EFTPOS machine.
A single Tyro EFTPOS machine can continue to be used to raise Medicare or Private Health Insurance claims against each provider practicing at that location.
Card payments processed on the Tyro EFTPOS machine can settle directly to the nominated bank account of that provider.
Streamlined transaction processing for practice staff at no extra cost to practice or providers.
Individual Tyro invoices for fees payable to Tyro can be sent to each provider just for their portion of card payments and also their portion of the EFTPOS machine rental, or these can be billed at a practice level.
Medicare and private health insurance claims process via the EFTPOS machines can also be settled directly to the provider.

Multi-ABN vs Single-ABN

Tyro EFTPOS customers have two ways that they can set up Multi-merchant:

multi-ABNs
single-ABN

	Multi-ABN	Single-ABN
Description	Each provider is established as a separate merchant on the Tyro EFTPOS machine against their individual ABN.	Each provider is established as a separate merchant on the Tyro EFTPOS machine against the practice's ABN.
Settlement	Settles to each provider’s bank account.	Settles as a seperate settlement per provider to the practice's bank account.
Refunds	Refunds are part of the daily settlement position for each provider.	Refunds are part of the daily settlement position for each provider.
Identity Verification	Identity verification is completed against each provider, as each provider is set up with their own ABN.	Identity verification is completed for the practice owner only and is not required for each provider.
Cardholder Statements	A description for each provider’s business is presented on cardholder statements. The cardholder statements from some banks may include the ABN (and other information) of each provider.	A description can be enabled for each provider on cardholder statements, which can reflect either the provider’s name or the practice name. The cardholder statements from some banks may include the ABN (and other information) of the practice owner.
Disputes & Chargebacks	Each unique ABN is responsible for disputes and funding chargebacks related to that account.	The practice is responsible for disputes and funding chargebacks related to that account.
Transaction & Settlement Visibility	Practice managers can be added as an EFTPOS administrator, or signatory, for each ABN with visibility to all grouped account transactions and settlements. Individual ABN providers cannot see transactions or settlements for other individual ABNs.	Practice managers and anyone else granted access to each providers account have visibility to all transactions and settlements for that provider account.
Pricing	Pricing is set at a practice level and applied to all ABNs.	Pricing is set at a practice level and is applied to the multi-merchant group.
PMS integration	A single PMS integration can support this model.	A single PMS integration can support this model.
Invoicing	Invoices are raised against the ABN of the provider. Each provider receives their own Tyro invoice for Tyro fees, under their own ABN. Fees can be debited from the provider's nominated bank account, or from the practice's nominated bank account.	Invoices are raised against the ABN of the practice owner. A separate invoice for each provider is created, and this can be sent to either the practice owner or the provider. Fees can be debited from the provider's nominated bank account, or from the practice's nominated bank account.

Learn more

It is important that you talk with your accountant about your business needs, and which Tyro EFTPOS option is right for you.

To learn more about how to get started with Tyro Multi-merchant for Tyro EFTPOS machines, please contact us at these addresses:

New Tyro EFTPOS customers contact us on healthsales@tyro.com
Existing Tyro EFTPOS customers please contact us on healthonboarding@tyro.com