QBE Insurance integration with Tyro Health
This solution will enable healthcare providers to raise invoices directly with QBE and have these assessed. Approved payments are settled into the provider’s bank account within 24 hours. This advanced processing functionality increases transparency for providers and reduces their administration, enabling them to focus on treating their patients.
How to submit an invoice - a step-by-step guide
Follow the steps below to set up your business to enable instant digital invoicing and payment with QBE for accepted Compulsory Third Party (CTP) insurance claims.
1. Select QBE
Once logged in, navigate to the 'Get paid' tab from the side bar, then scroll down to the QBE to begin raising an invoice.
2. Enter Details
Invoice details: enter an invoice number from your practice management software, or accounting system.
Learn how to upload batch invoices for QBE here.
Patient details: either search for a patient you have invoiced for previously, or select 'Add New Patient' to enter the patient's details. When you invoice for a new patient, their details will be saved to a Patient Record in Tyro Health Online, so they'll be remembered for next time.
Insurance details (claim number): a verified claim number (starts with "36" and is 12 digits in length) is required to submit an invoice. If the claim number and/or date of birth aren't correct, please check the details then click 'Verify QBE details' again.
If you submit a claim for an existing patient using a claim number that's different to one used for a previous submission, then the saved patient record will be updated after submission.
Provider details: add the details of the provider who performed the service. Providers will need to be set up for QBE invoicing in Tyro Health Online for them to appear here.
Service notes: by selecting 'Add service note', you can type information to explain an item or charge, and this will be added to the invoice and shown to the person processing the invoice.
Retain a copy of any documents you attach, as you will be unable to access these through Tyro Health Online once your invoice is submitted.
Payment codes: enter item codes for the service delivered - you can add multiple item codes by clicking "Add another item".
3. Submit invoice
Review the total amount of your invoice and your settlement bank details, then select 'Submit Invoice'.
4. Summary page
After submitting your invoice, you will be taken to a summary screen, which contains all the information of your invoice and its current status. You can return to this screen any time to check the progress of an invoice by going to the 'Invoices' page of Tyro Health Online (accessed via the sidebar).
If you have any questions, click on the pink chat bubble on our website or email our Customer Support team.