About batch upload
If you prefer to manage your invoices after an appointment or separately in your practice management software, a spreadsheet, or accounting software, you can export your invoice's claim information and upload the data into Tyro Health Online to be submitted digitally straight to a range of insurers.
By selecting an insurer from the ‘Get paid’ tab, you can upload a CSV file and Tyro Health Online will automatically convert the file into individual digital invoices, ready for you to validate and submit. When uploading a CSV, we check for duplicate invoices or any missed details! This means your invoice will have the best chance of being paid quickly.
Tyro Health Online batch upload functionality is currently only available for select insurers, including: Medicare Online / DVA / ECLIPSE; nib Direct; Comcare; icare; WorkSafe Victoria & QBE.
Before you start
Before you can batch upload for an insurer:
You need to be enabled for claiming with that insurer in Tyro Health Online.
Provider numbers included in a batch upload file need to first be added to Tyro Health Online as a staff member - find out how.
Where to batch upload
From the Tyro Health Online "Get paid" tab, select from one of the above insurers, then select the "Batch upload" option - this is where you upload the unique funder CSV file.
CSV file templates
The CSV templates are unique to each insurer and claim type and some fields may differ, e.g. with icare, by including a service note in the optional 'icare.serviceNote' field, providers can provide additional information to icare to help with invoice processing. To ensure your batch upload is successful, it is essential to:
Fill in all necessary fields in the batch upload template. Missing details could result in upload errors or rejection.
Match field names and formats as specified in the template to meet system requirements.
To avoid duplicate patient records, please generate and input a unique patient identifier (see column labelled "patient.refid") - find out more. Invoices submitted via batch upload can also be processed using just the 'patient.refid' rather than providing patient and health fund details.
For more information on batch upload information in the CSV template and which details are mandatory, see the following link per insurer for a guide: Medicare; DVA; ECLIPSE; nib Direct; Comcare; icare; WorkSafe Victoria & QBE.
After downloading a batch template, the columns can be re-ordered before submission and deleted if not mandatory for the relevant claim type. Save the final file as a .csv and verify all required information has been added in the correct format to ensure smooth processing during submission.
Submitting your invoices after a batch upload
Once the data is entered matching the headings in the template you'll just need to save the file as a CSV then upload the file. Tyro Health Online will check the file when it's uploading to see if all the details are included, if they're not you'll see an error message - you'll be directed to the "draft" tab on the "invoices" page.
The invoices that are ready to be submitted will show as a "draft ready" status. To submit the invoice you can either select a singular invoice to double check the details and click "submit invoice", or select all invoices and select "submit all invoices".
If the invoice has missing details, you'll see a "draft incomplete" status. Click this invoice to see what details were missing, and update this information, then select "submit invoice". For more complex issues during uploads, consider:
Checking for error codes or messages provided during batch upload attempts, as they often pinpoint the specific problem.
Referring to Tyro Health’s batch invoicing guide for solutions to common errors.
Ensuring your CSV file meets all template format and content requirements.
Processing batch uploads with out-of-pocket expenses
If a batch upload claim includes an out-of-pocket expense, the claim will be submitted, but the invoice status will show as 'Outstanding' from the 'Invoices' tab.
If you would like to process an out-of-pocket expense from a claim that was processed via a batch upload, click into the transaction and select 'Process payment'.
The claim portion of an invoice will still have been submitted, the invoice is just shown as ‘outstanding’ to highlight the remaining out-of-pocket expense.
If you have any questions, click on the pink chat bubble on our website or email our Customer Support team.