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How to set up Multi-merchant for your business

How to onboard your business for our Multi-Merchant feature with our Tyro EFTPOS machines.

Crystal Kim avatar
Written by Crystal Kim
Updated over a week ago

What is Multi-merchant?

Multi-merchant is a key feature of our EFTPOS solution, enabling practices to set up multiple providers on your practices’ EFTPOS device to process payments and settle funds to a nominated bank account. It’s simple, secure and fast, and health businesses across all modalities and sizes are adopting it. Find out more about Tyro EFTPOS Multi-merchant here.

This step-by-step guide explains what’s required to enable our Multi-merchant feature on your Tyro EFTPOS device/s.


Before you start

Before beginning the process, there are a few questions that will help you understand what type of merchant group setup is best suited to your business.

Do you already have a Tyro EFTPOS device in your practice?

If yes, skip to Step 1.

If no, our Multi-merchant facility is only available to existing Tyro Merchants. If you don’t have a Tyro EFTPOS device, you will need to contact our friendly Sales team at healthsales@tyro.com to get set up as a Tyro Merchant.

Which funders do you currently, or want, to claim for?

Currently, when used without integration to our cloud solution, Tyro Health Online, Tyro EFTPOS is enabled for following claiming options:

  • Medicare Easyclaim

  • Private Health Insurance (Outpatient)

If you would like access to more claiming options, such as Medicare Online, ECLIPSE, DVA, and workers’ compensation schemes, then you will need to consider integrating with Tyro Health Online. To learn more, or to get started with a free Tyro Health Online account, visit here.


Setting up Multi-merchant for your practice

Step 1

To enable Multi-merchant on your device/s, please supply the following information to our team via healthonboarding@tyro.com:

  • The existing MID (Merchant ID) or ABN of the Practice that you wish your additional providers to be added to

  • A list of the ABNs of each provider that needs to be added to your existing EFTPOS devices/s. (We have summarised the two types of merchant group setups, known as 'multi-ABN' (also known as "add account"); or 'single-ABN' (also known as "add settlement") in this article).

  • A single contact (Full name, email and mobile number) who will receive all digital application forms (e.g. a Practice Manager) OR the contact details of each individual provider for us to send the digital application form directly.

Once we have all the required information, our Onboarding team will prepare and send your digital application form to your nominated contact/s via the email/s provided within 2-4 business days.

Step 2

Once you receive the digital application, you must complete the entire form and provide all relevant supporting documents — such as a clear copy of ID for verification, a recent bank statement etc.

If you would like to know more about how we keep our solutions and your data safe, read our Privacy Policy.

Please note, if you are an existing Tyro merchant, you must re-submit your supporting documents as above.

Step 3

Once you complete and submit your digital form, our team will review the application.

If approved, we will onboard your providers as Tyro Merchants under the nominated ABNs within 5-10 business days.

As part of the onboarding process, your new provider/s and the EFTPOS admin contact on the application (if applicable) will be emailed the new and unique MID (Merchant ID) that is linked to your Tyro EFTPOS device/s.

Step 4

If you are using Multi-merchant via a Practice Management Software (PMS):

You will need to check if our Multi-merchant facility is compatible and able to be integrated with your PMS, please refer to our list of PMS partners and the available features.

If compatible, you will need to:

  • Add the new provider MIDs into your PMS with the correct corresponding banking details for each individual provider

  • Once you have successfully added your providers to the device/s, you will need to pair the device/s to your PMS.

If you are using the EFTPOS device/s standalone:

You will need to re-boot your EFTPOS device/s to reflect your additional MIDs on the device. You will be required to select the MID of your provider before putting the transaction through.

If you need further assistance with setting up Multi-merchant with a compatible PMS or using the feature standalone, please call our support team on 1300 01 TYRO.

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