When you have multiple patients covered under the same private health insurance policy, i.e. couples or family policy, you can process a single claim that includes all patients and accept the total gap payment in one transaction.
Requirements:
To process multiple patient claims, you'll need:
A Countertop EFTPOS terminal that is integrated with your Practice Management Software (PMS).
A PMS that supports multiple patient claim processing.
All patients must be covered under the same private health insurance policy
How it works:
Where the above requirements are met, you will have the ability to:
Create a single claim that includes all patients on the policy.
Submit the combined claim to the health fund.
Accept the total gap payment in one transaction through your integrated Countertop EFTPOS terminal.
Important Note: Item codes must be set per patient, and the service provider must be consistent for each patient within the claim.
Getting started:
The specific steps for processing multiple patient claims will vary depending on your Practice Management Software.
Need help?
Contact your PMS provider for detailed instructions on how to set up and process multiple patient claims in your system.
Note: This feature is only available with integrated Countertop EFTPOS terminals and compatible Practice Management Systems.
If you have any questions, click on the pink chat bubble on our website or email our Customer Support team.