Skip to main content

Uploading provider letters

A guide on supporting documentation requirements to onboard providers to HealthPoint for private health claiming.

Crystal Kim avatar
Written by Crystal Kim
Updated this week

In order for a provider to be enabled for Tyro HealthPoint, a provider letter is required to verify their registration details including:

  • Full name

  • Registered trading location

  • Effective date (can only be approved once effective date has passed)

Please see below requirements for each modality:

Modality

Documentation required

  • Accredited Mental Health Social Worker

  • Audiologists

  • Chiropractors

  • Dentists

  • Dental Hygienists*

  • Dental Prosthetists

  • Dental Specialists

  • Dental Therapists*

  • Dietitians

  • Exercise Physiologists

  • Occupational Therapists

  • Optometrists

  • Optical Dispensers

  • Oral Health Therapists*

  • Osteopaths

  • Physiotherapists

  • Podiatrists

  • Psychologists

  • Speech Pathologists

A Medicare Australia Provider Letter for the Registered Address of the Practice; OR a printout of the HPOS Medicare Registration Status for the Registered Address of the Practice with the date/time stamp of access visible.

* Please provide the Medicare Provider Letter / HPOS Printout that shows your Medicare Provider number you use for private billing.

  • General Practitioners

  • Nurse Practitioners

Not required.

  • Acupuncturists

  • Counsellors

  • Myotherapists

  • Remedial Massage Therapists

A Medibank Private Provider Letter for the registered address of the practice AND a current Certificate of Registration from each provider’s professional association.

Samples:

  • HPOS screenshot sample:

HPOS screenshot example
  • Medibank Provider Letter sample



If you have any questions, click on the pink chat bubble on our website or email our Customer Support team.

Did this answer your question?