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Uploading provider letters

A guide on supporting documentation requirements to onboard providers to HealthPoint for private health claiming.

Crystal Kim avatar
Written by Crystal Kim
Updated today

In order for a provider to be enabled for Tyro HealthPoint, a provider letter is required to verify their registration details including:

  • Full name

  • Registered trading location

  • Effective date (can only be approved once effective date has passed)

Please see below requirements for each modality:

Modality

Documentation required

  • Accredited Mental Health Social Worker

  • Audiologists

  • Chiropractors

  • Dentists

  • Dental Hygienists*

  • Dental Prosthetists

  • Dental Specialists

  • Dental Therapists*

  • Dietitians

  • Exercise Physiologists

  • Occupational Therapists

  • Optometrists

  • Optical Dispensers

  • Oral Health Therapists*

  • Osteopaths

  • Physiotherapists

  • Podiatrists

  • Psychologists

  • Speech Pathologists

A Medicare Australia Provider Letter for the Registered Address of the Practice; OR a printout of the Health Professional Online Services (HPOS) Medicare Registration Status for the Registered Address of the Practice with the date/time stamp of access visible.

* Please provide the Medicare Provider Letter / HPOS Printout that shows your Medicare Provider number you use for private billing.

  • General Practitioners

  • Nurse Practitioners

Not required.

  • Acupuncturists

  • Counsellors

  • Myotherapists

  • Remedial Massage Therapists

A Medibank Private Provider Letter for the registered address of the practice AND a current Certificate of Registration from each provider’s professional association.

Samples:

  • HPOS screenshot sample:
    To print out the accepted screenshot, in HPOS, head to:

    1. Home > My Details > My Provider Numbers > My Provider number details

    2. Click ctrl+P and a print dialog box will pop up:

      1. Destination: Save as PDF

      2. Layout: Landscape

      3. Under More settings tick Print headers and Footers

    3. Under Destination, select Save to PDF and click Save OR take a screenshot of the whole desktop with today's date visible.

HPOS screenshot example
  • Medibank Provider Letter sample



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