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How to complete your ID check

How to complete your verification of identity to enable additional features

Written by Kim Phillips

Many Tyro Health Online features require you to verify the identity of individuals associated with your business before you can submit claims and payments.

If your business is a trust we require your trust deed to be provided and will need to verify your identity by phone. If you have any questions, please chat with us via the pink chat bubble.

Before you start

Time to complete: ~5 minutes

What you'll need:

  • At least 2 of the following documents:

    • Passport

    • Drivers Licence

    • Medicare Card

  • If your business structure is not available for us to electronically determine beneficial ownership, we will require you to upload the required documentation. This many include:

    • Trusts - A certified copy of your trust deed, or a trust attestation from your accountant or lawyer.

    • Partnerships - A copy of your partnership agreement and in some instances a meeting minutes that list all directors/officeholders.

    • Associations - A link to your Association’s website which identifies the office bearers or a copy of the constitution, meeting minutes that list all directors/officeholders or the register of members.

If you have any questions about document requirements,
please chat with us via the chat bubble.

Step-by-step guide

Sole traders & registered companies

Step 1: Commence Business Verification

Setup processes will prompt you if verification is required to enable a feature. You can also proactively verify by:

  1. Log in to Tyro Health Online.

  2. From the sidebar, select ‘Business Settings'

  3. Select to complete verification.

Business verification screen

Step 2: Verify business details

  1. Confirm your ABN is correct and 'Edit' if required.

  2. If you have an ACN associated with your ABN, confirm this is correct as well.

Step 3: Provide verification consent

  1. Click 'Verify Identity'.

  2. Review verification consent and agree to continue.

Personal details screen

Step 4: Confirm personal details

  1. Add your middle name if you have one.

  2. Add your date of birth.

  3. Add your residential address.

Step 5: Upload identity documents

  1. Add your drivers licence details (or skip if you don't have one).

  2. Add your Medicare card details (or skip if you don't have one).

  3. Add your passport details (required if either of the above were skipped)

Note: You must provide 2 of the above

Step 6: Submit verification

Click 'Submit'

What Happens Next?

  • Most verifications are completed instantly.

  • If your verification can not be completed through our automated process, you will be provided with a code on screen with details to call our support team for an over the phone verification.

Want More information on verifying your business, including why its required?

👉 Read this article: Identity Verification

If you have any questions, click on the pink chat bubble →

or email our Customer Support team.

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