Tyro Health Online enables you to send bulk billed and private patient claims to Medicare and raise raise claims with the Department of Veterans' Affairs (DVA) for straight through approval and fast payment.
Please note that following this process will automatically set up claiming for Medicare Online, ECLIPSE & DVA claiming as part of the one process. Please ignore anything not relevant to your practice.
Before you start
Time to complete: 5-10 minutes
What you'll need:
Business location information (address & ABN).
Provider details (including practice area/specialty and provider numbers)
Credit card details to process payments for paid Tyro Health features (if not already provided).
ID Documentation for Identity Verification (if your ID check has not been completed).
Step-by-step guide
 | Step 1: Log in and navigate to the Medicare, DVA & ECLIPSE claiming tile
|
 | Step 2: Confirm your business & location details
Check that the business details are correct for each location and update if needed. |
 | Step 3: Add provider details
Note: If you have multiple providers to add, click the '+Add another provider button and repeat the above steps. Our support team can assist with the HW027 form for multi-location if required. |
| Step 4: Add your card details
If you have not completed this step in other workflows, you will be prompted to add your credit card details for billing purposes.
Note: Your card will be billed at the end of each month based on the number of paid feature transactions you process. |
| Step 5: Provider online claiming provider agreement form.
Review pop up message and determine if you are required to upload the HW027 Medicare Online Provider Agreement form (there is a click through workflow to assist if you are unsure).
|
Note: Do not submit any claims in Tyro Health Online until Medicare has had time to process your application. Claims submitted too early won't be processed and you'll need to submit them again.
What Happens Next?
If you did not need a HW027 form, you can now commence online claiming.
If you were required to submit the HW027 form, after submitting the Medicare team will take up to five business days to complete the set up. You should receive a notification from Services Australia to confirm that your provider number has been linked to a new 'Minor ID' (please check your email's junk folder) - This means you're good to start claiming!
Services Australia will contact you if there are any issues with your registration.
If five business days go by and you haven't heard anything, you can begin submitting claims online. If your claim declines, you will need to contact Services Australia to follow up on your request.
Troubleshooting
Sometimes, even if you've received the notification from Services Australia, your provider may not automatically switch to verified in our system. Our team can help to resolve this. Please open the pink chat icon on the bottom right of your screen, and ask the chat to "verify provider number". Please ensure you are logged in and follow the prompts to provide the information requested.
If you have any questions, click on the pink chat bubble →
or email our Customer Support team.