To create a bulk bill or patient claim, click the “Get paid” button on the left hand side of your screen.

Once you have selected the Medicare payment option you can create a bulk bill claim by selecting “Bulk billed” when asked: “How should this claim be processed?”

Under “Invoice reference”, you can optionally provide a unique reference, such an invoice number from your practice management or accounting system. This number will be retained and can be used to search for the transaction. 

Select the servicing location and provider. The "Specialty & provider number" will auto-populate based on the selected provider. 

You also have the option to nominate a separate payee provider, such as a principle provider in a group practice, which will direct any Medicare payment to the payee’s bank details on file with Medicare. By default, the payee provider is the servicing provider. 

Patient details are entered under the “Patient details” section.

If you've previously raised a claim for this patient their details will be saved to your Tyro Health Online account, so just type their name in the existing search bar.
When you select their name, their saved details will pre-populate into the patient details.
To verify the patient's Medicare card details you can select "Verify Medicare details". This will show a timestamp of the last verification.
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If this is the first time you're submitting a claim for this patient in Tyro Health Online then select "+ Add new patient" and enter their details.

If required, add referral details such as the referring provider name, number, issue date and period. Referral details are typically not required or shown for General Practitioners.
For more details about referrals you can click here.

To add a service, either type in the the relevant MBS item code, item description or select a service from the drop down list.
The "Date of service" will automatically be set as the current date, so if that needs to be changed you can select this field to change the date.
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Only item codes applicable for the servicing provider will be displayed. 

You can add multiple services if required by selecting "+ Add another item". To remove any previously added just click “Remove”. 

Note: Only MBS item codes applicable for the date of service will be shown by default. 

The following are not accepted in bulk bill claims:

Once the required fields have been completed, click "Create payment request".

After the payment request is created, a summary screen will be shown, including the status of the claim. 

Once the Bulk Bill claim has been submitted, Tyro Health Online provides the ability for you to print the ‘Medicare Online Claiming - Bulk Bill Assignment of Benefit Form’ for your patient to sign and keep. You can do this by scrolling to the bottom of the invoice page and hitting "Print statement".

Note: Prior to attempting a Medicare transaction, provider must be set up for Medicare Online Claiming (even if the provider has previously registered with Medicare for online claiming). The Tyro Health Online Customer Success team can help with the necessary Medicare Online claiming forms.

Wanting to know what the status of a Medicare claim means? Click here.

If you require further assistance, you can contact the Tyro Health Online support team by clicking the chat bubble located on the bottom right of your browser or by emailing support@tyrohealth.com.