Patient records can be created at any time from the 'patients' tab or during a claim and are automatically saved for new patients when entered as part of a claim. Patient records can include their contact details, date of birth, private health insurance and Medicare card details, and payment card details (tokenised for security).
When raising a claim, you can then select from saved patient records and pre-populate the patient/claimant details. This mean you can use a Patient Record to complete a claim on behalf of your patient, without them needing to do anything at all.
Managing patient records
A patient record is created automatically during a payment request. You can also create one manually by navigating to the 'patients' tab and clicking on the 'add a new patient' button.
You can view a list of your patient records by selecting the 'patients' tab in Tyro Health Online as well as use the search function to find a specific patient you might be looking for - the list also highlights the expiry of any saved card details, check out our help article on requesting card details.
From the 'patients' tab you can also update a patient record, or add in any new details, by selecting your patient and clicking on the 'edit' button.
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