Introduction
Patient records can be created at any time from the 'Patients' tab or during a claim and are automatically saved for new patients when entered as part of a claim. Patient records can include their contact details, date of birth, private health insurance and Medicare card details, and payment card details (tokenised for security).
When raising a claim, you can then select from saved patient records and pre-populate the patient/claimant details. This mean you can use a Patient Record to complete a claim on behalf of your patient, without them needing to do anything at all.
Managing patient records
A patient record is created automatically during a payment request. You can also create one manually by navigating to the 'patients' tab and clicking on the 'add a new patient' button.
You can view a list of your patient records by selecting the 'Patients' tab in Tyro Health Online as well as use the search function to find a specific patient you might be looking for - the list also highlights the expiry of any saved card details, check out our help article on requesting card details.
From the 'Patients' tab you can also update a patient record, or add in any new details, by selecting your patient and clicking on the 'Edit' button.
If you have any questions, or would like to chat about anything in this article, please don't hesitate to contact us via the pink chat bubble or on support@tyrohealth.com.