About Private Health Claim settlement
All private health funds that support Private Health Claiming via HealthPoint Claims (excluding HCF) are integrated into a single, next business day settlement.
Important Note: HealthPoint only make one payment to a bank account on any given day. For example: If your practice has multiple providers but the bank account details are the same for each, there will be one settlement for all provider claims.
Where payments are deposited
Each claim is settled at the provider number level (the same bank details can be used across multiple provider numbers).
How to update provider bank details
Navigate to your Private Health Insurance settings
Log into your Tyro Health Online account and select Get Paid from the side bar. Select the Settings cog wheel on the private health insurance payment tile.
Select to the HealthPoint tab
You may have multiple private health insurance claiming options, such as nib Direct – ensure HealthPoint is selected.
Select the provider
Hover over the three horizontal dots alongside their record and select Edit. You can now enter the new settlement bank details before clicking Submit.
If you already have Tyro HealthPoint but aren’t set-up in Tyro Health Online, please contact us at healthonboarding@tyro.com update your settlement bank details.
NOTE: Settlement bank detail changes can take up to 5 business days to take effect.
When to expect funds to be settled
Your settlements are managed by the Tyro Health Private Health Insurance claiming platform, which means all funds (excluding HCF) will be processed as part of a single settlement that takes 1 day to process.
Approved claims from Monday are settled on Tuesday.
Approved claims from Tuesday are settled on Wednesday, and so forth.
Approved claims from Friday, Saturday, and Sunday are settled on Monday.
HCF settlements are processed separately: HCF process payments on a Wednesday for claims approved for the previous week ending on Tuesday.
The rollout of the New Payments Platform (NPP) for 'Private Health Insurance claiming via Healthpoint Claims' settlement payments will begin on 23 October 2025.
If your bank account supports NPP, your HealthPoint claim settlement will usually arrive in your account the next business day after it’s processed (Referred to as T+1 or 'Transaction day, plus 1 business day'), no matter which bank you use.
If your bank account isn’t NPP-enabled, your payment will continue to be made using the Bulk Electronic Clearing System (BECS) instead. These payments can take up to three business days to appear in your account, depending on your bank.
If you have any questions, click on the pink chat bubble on our website or email our Customer Support team.