Claiming
The most common errors during private health fund claiming are:
Error Codes | Description |
01, 03, 60 - Provider unknown/not known/ not recognised | If it is within 2 business days of registration - Health Funds may take up to a couple days to upload provider information to their systems which may intermittently cause this issue.
If it is 3+ business days past registration - may indicate an issue with the initial provider registration process.
Click the pink chat bubble below for assistance. |
12 - Transaction Declined | This decline code is sent to us by the corresponding Health Fund. The HealthPoint provider receipt may offer additional information as to why the claim was declined.
Contact the Health Fund directly for anything further regarding this error message. |
91, 92 - System busy/unavailable
1006, 1008, 1012 - Fund unavailable | While health fund systems typically operate 24/7, they can be down for either scheduled maintenance, a temporary outage or offline due to an unforeseen issue.
Reattempt the claim at a later time. |
Other error codes
Response codes can be different from other merchant facilities. Detailed descriptions relating to all Tyro HealthPoint response and error codes can be found on the Tyro website, here.
If you’re experiencing any difficulties, a useful first step is to reboot the terminal as this updates HealthPoint information on the terminal.
Set-up
Provider set exists
This error occurs when you've added existing providers from a location then use the 'back' function on your browser. To fix this:
Navigate to the Settings cog on the HealthPoint tile.
Remove the pending provider sets you were trying to add.
Restart the onboarding or 'Add a provider' process.
Connecting to your Practice Management Software
Capitalised provider numbers
It is important that the characters within provider numbers are always capitalised when entering into your PMS.
HealthPoint ID
Some PMS may require your HealthPoint ID (e.g. TYR0000) - click on the pink chat bubble to request this.
If you have any questions, click on the pink chat bubble on our website or email our Customer Support team.