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Connect your Tyro EFTPOS machine to Tyro Health Online

How to start processing transactions via your Tyro EFTPOS machine in Tyro Health Online

Nick avatar
Written by Nick
Updated this week

Before you start

Before you follow these instructions to connect your Tyro EFTPOS machine to Tyro Health Online, please make sure you have:

  • Received your Tyro EFTPOS machine from Tyro, and

  • Activated your Tyro EFTPOS machine.

Activate your Tyro EFTPOS machine

When you receive a new or replacement Tyro EFTPOS machine, it may display a Sign on Failed: Terminal not Activated message when you turn it on.

To activate your Tyro EFTPOS machine you will need to contact Tyro's Australian-based Customer Support team on on 1300 01 TYRO (8976). To ensure it's being set up for the correct business, our Team will need to confirm some business details before they can proceed with the activation.

For more information, check out our EFTPOS machine set up guides.

Add a terminal to a location

To connect your Tyro EFTPOS machine, first sign into Tyro Health Online and:

  1. Select the Location tab from the sidebar

  2. Navigate to the Terminal tab for that location

  3. Select Add a terminal

  4. Follow the on screen instructions to pair your Tyro EFTPOS machine

Placing your terminal into 'pairing mode'

  1. To pair your EFTPOS machine, follow these steps: Menu > Configuration > Integrated EFTPOS > Pair with POS. ⚠️ Do not press Start on your machine yet.

  2. In Tyro Health Online:

    1. Select your location

    2. Enter your Terminal ID

    3. Name your terminal

    4. Enter your Merchant ID

    5. Click Pair Terminal

  3. Wait 5 seconds, then press Start on the EFTPOS machine.

  4. A pairing successful message in Tyro Health Online will confirm paring.

Processing transactions

Process a payment using a Tyro EFTPOS machine

After adding a terminal to a location, the Tyro EFTPOS machine will become available as a payment method when processing a payment from the Get Paid tab.

Get more help from our Process EFTPOS Payments article collection.

Process private health insurance (PHI) claims

  • Process a PHI claim in Tyro Health Online: Follow this step-by-step guide on how to process a claim and take a gap payment via your EFTPOS machine.

  • Process a PHI EFTPOS terminal claim using Tyro Health Online: Follow this step-by-step guide on how to send a claim to your Tyro EFTPOS terminal from Tyro Health Online.

  • If you have a Tyro EFTPOS machine, but you have not onboarded for private health claiming, please see these instructions on how to sign up to Tyro HealthPoint.

If you require further assistance, you can contact the Tyro Health Online support team by clicking the chat bubble located on the bottom right of your browser or by emailing support@tyrohealth.com.

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