Keeping your Tyro Health account secure is a shared responsibility. Following these simple practices can help protect your account and reduce the risk of unauthorised access.
Use your own Tyro Health account
Each person accessing Tyro Health should have their own account.
Never share login details between team members. Individual accounts help keep access secure and allow you to manage what each person can access.
If someone no longer needs access to your business, remove their access as soon as possible.
Use two-factor authentication (2FA)
Two-factor authentication (2FA) adds an extra layer of security to your Tyro Health account by asking you to verify your identity using a code sent to your registered mobile number.
We may ask you for a verification code when completing certain actions in Tyro Health Online, including when signing in.
Business Administrators can also require everyone with access to their business to use 2FA.
For information about setting up 2FA, when you may be asked to verify your identity, or updating your 2FA details, see Two-factor authentication (2FA) in Tyro Health Online.
Check user access and permissions
Business Administrators should regularly review who has access to their business in Tyro Health Online.
Make sure each person has the appropriate level of access for their role and remove access for anyone who no longer requires it.
Keep your password secure
Use a strong, unique password for your Tyro Health account and don't share it with anyone else.
Using a reputable password manager can help you create and securely store unique passwords.
If you think someone else may know your password, change it as soon as possible.
Keep API credentials secure
If your business uses a Tyro Health Online API key to connect with other software, treat the API key like a password.
Only share API credentials with trusted people or software providers who require them, and avoid sending or storing them in unsecured locations.
Be alert to suspicious messages
Be cautious of unexpected emails, text messages or calls asking you to provide passwords, verification codes or other sensitive information.
Tyro Health will never ask you to share your password or a 2FA verification code with us.
If you're unsure whether a message you've received is from Tyro Health, contact us before taking any action.
More info: Received an SMS from Tyro Health?
For more information, you can view the Tyro Health Online Security Policy, and the Tyro Health Online Privacy Policy.
If you have any questions, click on the pink chat bubble on our website or email our Customer Support team.