When submitting a private health insurance claim, you may be prompted to enter member card details, such as a card issue date or a card issue number.
Depending on the fund, these details can either be printed on a physical membership card or found elsewhere.
Medibank
Medibank requires a member's 'card issue date' for claims
Physical cards
Located on the front in the bottom right-hand corner. If your patient does not have a physical card, or this information is not on their physical card, then this information can be found on their digital card.
Digital card
iOS users can find your card issue date on the back of your digital card in your Apple Wallet. To access the back of the card, simply tap the three dots on your screen.
There is no card issue date on digital cards for Android phones. You can contact Medibank if you need help with an issue date.
Doctors' Health Fund
Doctors' health Fund requires a 'card issue number for claims.
Physical cards
Latest cards: located on the back of the card, in the top right-hand corner - last three digits.
Previous cards: located on the back, in the bottom left-hand corner.
If you have any questions, click on the pink chat bubble on our website or email our Customer Support team.