From time-to-time we may reject an application for various reasons relating to the provider details provided to us. To resubmit the application, you will need to add the provider details into our system again, with the correct information.
Step-by-step Guide
 | 1. Navigate to the Get Paid tab. |
 | 2. Locate the PHI Claims tile and select Settings |
 | 3. Search for the relevant provider and select the 3 dots next to the status for that provider. |
 | 4. Select Edit. |
 | 5. Select + Add Another Line to add the correct provider details and upload the provider letter if required. For assistance with provider letter requirements, please refer to: Uploading provider letters |
 | 6. On the rejected provider line, click Remove Line. |
 | 7. Click Continue. |
 | 8. Review details, acknowledge the disclaimer and click Submit.
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What happens next?
Providers will appear as Pending until reviewed (check status here). Once approved, providers will show as Active and can start submitting claims.
Once approved, most health funds register providers instantly but some take 1–3 business days to register provider details. Error codes in the 9000 range, indicate the provider has not yet been registered by the specific health fund.