Introduction
This article outlines how an online private health insurance claim is processed when the patient approval method is Approval via SMS.
For instructions on how to submit online private health insurance claims via Tyro Health Online, click here.
Patient experience
After clicking Submit to send the SMS to the patient using the mobile phone number entered or saved under their record in Tyro Health Online, the patient will receive an SMS containing a link.
When sending a private health insurance claim or payment link to patients via SMS, the location name (where the service was provided) should be displayed in the message.
After following the SMS link, there may be a prompt to enable location services. Tyro Health Online may ask for this to verify that a patient is at the location that the healthcare provider has registered as their place of business.
For more information on how to enable, refer to this help centre article.
If a patient opts to not share their location - they can instead pay for the service out of pocket, and submit a claim with the private health insurer directly.
The payment request link is accessible for 24 hours after it is created by the provider. Once the patient opens the payment request link on their device, it must be approved/declined by the patient within 15 minutes, or the transaction may be cancelled.
If the patient's member details weren't added via Tyro Health Online, then the patient can enter them here. Otherwise, the patient will be able to view their benefit amount and gap cost before adding their payment card details. They can approve the claim and complete payment at the same time.
Once the patient selects Approve, the transaction is complete and the invoice will be updated in Tyro Health Online, and the patient can enter their email address for a copy of the receipt.
If you have any questions, click on the pink chat bubble on our website or email our Customer Support team