Introduction
There are two ways to submit a private health insurance claims and quotes (via HealthPoint):
Online / digital claim - requests are processed via Tyro Health Online through your browser or an integrated PMS partner. Health fund card details are stored digitally, and a patient approves their claim via an SMS link to their smartphone.
Tyro EFTPOS machine claim - requests can be sent from an integrated PMS partner or from Tyro Health Online to a connected Tyro EFTPOS machine. A physical health insurance card is required from the patient.
Approving online claims
After entering the claim information in Tyro Health Online and clicking Submit:
An SMS will be sent to the patient using the mobile phone number entered or saved under their record in Tyro Health Online.
The SMS contains a link for the patient that will open up a webpage for their approval.
Click here to learn more about the online patient experience.
Note: Location services must be enabled on the patient's phone - check out our help article on enabling this. Patients can choose not to share their location and instead pay for the service fully out of pocket and submit a claim with their private health insurer directly.
Approving EFTPOS machine claims
After entering the claim information in Tyro Health Online and clicking send to terminal:
A prompt will ask you to swipe your patient's health fund card and wait up to 55 seconds for the claim to process, then
A second prompt will appear with the gap amount.
After this second prompt, you can either click Accept to proceed with the gap payment or Decline to cancel the whole transaction.
If you require further assistance, you can contact us by clicking the chat bubble located on the bottom right of your browser or by emailing support@tyrohealth.com.