Before you start
Use Tyro Health Online (THO) to add or delete any providers for PHI claiming unless you signed up before May 2023, then please contact us at healthonboarding@tyro.com
Getting started
To access the below options, you’ll need to navigate to the ‘Get Paid’ page (using the sidebar) and select ‘Settings’ on the ‘Private Health Insurance’ tile.
Ensure you are on the ‘Tyro HealthPoint’ tab if you have multiple private health insurance claiming options set up.
How to add a new provider
If you have not set up Tyro HealthPoint in Tyro Health Online before, please check out our step-by-step guide on getting started.
Select the 'Add Provider' button.
Enter the provider’s details, including settlement bank details.
If you wish to add multiple providers to a location, you can select 'Add another provider' to submit them within the same application.
When all provider's have been added, click ‘Submit’.
Note: You will be required to upload supporting documentation for each provider depending on the modality. To find out more about what documentation is required, please click here. Ensure the uploaded letter or screenshot is not cropped/hiding any information and as higher resolution within the file size limit.
The providers will be then be set up to submit claims digitally (and via your terminal where available).
After submission
Providers will show as ‘Pending’ after submission and will switch to 'Active’ once reviewed and approved. You should be able to submit claims within 1-2 business days once approved.
How to edit an existing provider’s details
An existing provider number cannot be edited, it can only be deleted and changed by adding a new provider number (e.g. following a name change – a new provider letter is issued) - however, the default terminal to be selected when claiming using THO can be managed here.
How to remove a provider
You can remove a provider number by hovering over the three horizontal dots alongside their provider details.
Removing provider numbers from the settings in THO will mean no PHI claims can be processed for them. However, deleting a staff profile (from the sidebar menu) does not delete a provider number for PHI claiming.
If you have any questions, click on the pink chat bubble on our website or email our Customer Support team.