Introduction
When processing a private health insurance claim, an accompanying patient gap payment is often required at the same time. We have designed Tyro Health Online (THO) to make this a seamless experience and ensure that any gap payments are not missed.
Processing a gap payment
Before you start, in order to process a gap payment for digital private health insurance claim, you must be set up for Tyro Health Online Payments. This will enable businesses to process Visa and MasterCard debit and credit card payments within the digital private health insurance claim workflow.
If you have not set up Online Payments via Tyro Health Online, please check out our help article on how to do this.
Once you have set up THO Payments, you can follow our step-by-step guide on processing the gap using THO Payments. Alternatively, if you are comfortable enabling your patients to not pay the gap via Tyro Health Online, and you will manage gap payments directly, you can enable ‘Pay in Person’ - check out our help article on this functionality.
If you have any questions, click on the pink chat bubble on our website or email our Customer Support team.