Tyro Health Online enables healthcare providers to submit private health insurance and overseas health insurance claims digitally, without a physical EFTPOS machine – this is currently available via:

While your patient doesn't need to tap or swipe their private health insurance card, they do need to know their member details, so that they can be entered into Tyro Health Online.

Instead of a patient swiping their membership card on an EFTPOS machine, an approval request is sent to their mobile phone via SMS. Check out our help article on approval methods to see what the SMS experience for patients looks like, including print out a guide to share with patients.

Digital private health insurance claiming via HealthPoint and nib Direct are 'Tyro Health Online Free Claims' and do not incur any transaction fees. However, if Tyro Health Online Payments is used to process a gap amount, then standard fees apply to the payment – find out more.

Over 98% of Australian's with private health insurance are able to use Tyro HealthPoint, but while most funds support HealthPoint claims via a Tyro terminal, not all those funds also support digital claims and professions are either supported by all or some funds. Check out the full list of participating private health insurers and supported professions,
​

For Tyro HealthPoint, if your business is not already set up for claiming via HealthPoint you can onboard via Tyro Health Online, check out our step-by-step guide.

For nib Direct claiming, check out the separate step-by-step guide.

Please check out the following step-by-step guides:

If you have any questions, click on the pink chat bubble on our website or email our Customer Support team.