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How to set up private health claiming

Set up private health insurance (PHI) claiming in Tyro Health Online (THO) in a few simple steps.

Mitch Jones avatar
Written by Mitch Jones
Updated yesterday

Used for EFTPOS Claiming, and Digital claims in Tyro Health Online (THO).

Set-up via THO is may not be available to your businesses

  • If you signed up for Tyro HealthPoint for your Tyro EFTPOS terminal before May 2023 - please email healthonboarding@tyro.com to add any providers.

  • If you signed up with Tyro before October 2021, online claiming may not be available because of your PHI claims settlement arrangement – find out if this affects you.

Before you start

Time to complete: <5 minutes

What You will Need:

  • Provider letter or HPOS screenshot, plus some modalities may need an association letter (more detail and examples here)

  • Bank account details for settlement

  • Business location information

  • Identity documents (only required if business has not yet been verified)

Step-by-step Setup

Step 1: Log in and navigate to The HealthPoint PHI Claiming Tile.
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1. Log in to Tyro Health Online.

2. From the sidebar, select ‘Get paid.’

3. Click Get Started on the HealthPoint tile.

Tip: If you don’t see the HealthPoint tile, contact us.

Step 2: Confirm your business details

Check that the business details are correct for each location and update if needed.

Step 3: Verify your business owners

When verification is required:

  • If you have not yet onboarded to another funder

  • If you have not yet enabled THO Payments

Step 4: Confirm your location details

Click Add another location to add or edit to change details.

Important: Do not edit the address once providers are linked. This will cause claim errors.

Step 5: Add provider bank details

  1. Add details for first provider who will process PHI claims.

  2. Upload provider letter or HPOS screenshot, and Provider letter (if needed) for each provider (more detail and examples here).

  3. Add or select saved settlement bank details for each provider.

  4. Click Add another provider to include multiple providers in one form.

Important: If you miss this step, you cannot add additional providers until the first provider has been approved

Step 6: Review & Submit

  1. Review your summary page.

  2. Read the Tyro HealthPoint Acknowledgement and Agreement.

  3. Click Submit.

Step 7: Tyro Health Online Payments and Claiming (optional)
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If you wish to process online claims, you’ll need to set up THO Payments after completing the get started steps for PHI claims. Need help? Check out the guide:
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Setup THO Payments

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What Happens Next?

  • Providers will appear as Pending until reviewed (check status here). Once approved, providers will show as Active and can start submitting claims.

  • Once approved, most health funds register providers instantly but some take 1–3 business days to register provider details. Error codes in the 9000 range, indicate the provider has not yet been registered by the specific health fund.

Troubleshooting

  • Can’t see the HealthPoint tile? Contact Tyro Health Online Support Team – click the pink chat bubble to confirm eligibility →

  • Claims failing after setup?

    • Check Provider details are approved.

    • Ensure your provider documents meet requirements.

    • EFTPOS Claiming - Check that your PMS integration is active.

    • Error codes in the 9000 range, indicate the provider has not yet been registered by the specific health fund. If it has been more than 10 business days since approval, please reach out to our support team and we will escalate to the health fund.

If you have any questions, click on the pink chat bubble →
or email our Customer Support team.
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