Tyro Health Online’ ECLIPSE integration enables health professionals to process online eligibility checks and submit both in-patients medical and Overseas Visitors (in and out of hospital services) claims via Services Australia.
Before you start
What you will need:
Access to Tyro Health Online with ECLIPSE activated
Provider number set up for Medicare Online and ECLIPSE
Hospital Facility ID (Commonwealth Hospital Facility Provider Number)
(Optional) CSV templates for batch uploads
Step-by-step instructions
Step 1: Sign up or log in
Log in to Tyro Health Online.
If you don’t have a free Provider account, sign up here.
Manual claims submissions for nib and GU Health are no longer accepted.
Submit claims electronically via ECLIPSE - find out more.
Step 2: Select ECLIPSE
Click the ECLIPSE tile to begin.
If you haven’t activated ECLIPSE yet, follow these instructions.
For in-patient claims (e.g. MediGap), use the ECLIPSE integration, not nib Direct - learn more.
Step 3: Choose your claim type
Select either:
In-patient medical claim, or
Overseas claim (OVS)
Then choose the correct claim type from the dropdown.
Find out more about claim types, including whether to use an Agreement or Scheme.
DVA in-patient claims cannot be submitted via ECLIPSE.
Use Medicare Online instead. or batch upload
Step 4: Enter details or upload a batch
Option A - Batch upload
After choosing a processing option, select Batch upload.
Download the correct CSV template (in-patient or overseas).
Complete and upload the file following the batch upload guide.
For required fields, see the CSV file template guide and funder codes.
Option B - Enter details manually
When entering an individual claim, Tyro Health Online will request these details:
Invoice details
Enter your invoice number
Specify if the account is paid in full or relates to accident/compensation
Patient details
Search for an existing patient, or select Add New Patient
New patient details are saved automatically in Patient Records
Patient verification
Tyro Health Online verifies eligibility with Services Australia
You’ll receive an error if Medicare or insurer details are incorrect
Principal provider & location
Enter the provider number where payment should be directed
Enter the Facility ID (hospital provider number where the admission occurred)
Medical events (each event)
Add servicing provider details
Confirm disclosure of financial interest under a gap-cover scheme
Record how Informed Financial Consent was provided (If it was an emergency, “Not issued” or “Not obtained” must be used)
Include referral details or a referral override if required
Services (each event)
Enter item codes and open Advanced options for extra details
Add multiple items as needed
The MBS fee may auto-populate; otherwise, enter the scheduled benefit amount (excluding any gap)
Learn more about setting item fees
The item code 'fee' you enter should be the scheduled benefit amount you can expect to be paid by Medicare and the private health fund, exclusive of any gap - find out more.
Step 5: Submit invoice
Review your invoice total
Click Submit Invoice
To process out-of-pocket (gap) payments using Tyro Health Online, go to Get paid > Card payments after the summary page.
Step 6: View the Summary page
After submission, you’ll see a Summary page showing invoice details and current status.
You can return to this screen anytime under Invoices in Tyro Health Online.
Read more about invoice status.
Troubleshooting and Tips
Can’t find the ECLIPSE tile?
Your integration might not be activated. Follow these setup instructions.Claim type confusion
If you’re unsure which claim type to use, refer to the claim type guide or your funder’s instructions.DVA claims
DVA in-patient claims are submitted via Medicare Online, not ECLIPSE.Batch upload errors
Use the correct CSV template (in-patient vs overseas).
All mandatory fields must match the CSV template guide.
Patient verification failed
Check for typos in Medicare or fund details.
Confirm the patient has an active Services Australia account.
Provider or facility missing
Ensure your provider number and Facility ID are activated for Medicare Online and ECLIPSE in Tyro Health Online.
If you have any questions, click on the pink chat bubble on our website or email our Customer Support team. Tyro Health also offers an extensive User Guide for ECLIPSE - you can also request this from our support team.